Insta360+: Upload to Cloud (Synchronization) Fails / Unable to Upload

Insta360+: Upload to Cloud (Synchronization) Fails / Unable to Upload

Applicable Models: X2, X3, X4, X4 Air, X5, and Ace Pro 2

Scenario 1: Error message appears when uploading media: "Network connection failed. Please try again later or switch to a different Wi-Fi"

We recommend trying the following steps to solve the problem:

1. Update your camera firmware and the Insta360 app to the latest version.
2. Check if the currently connected Wi-Fi is stable; avoid using public open Wi-Fi whenever possible.
3. Verify that other devices can access the Internet normally via this Wi-Fi.
4. Try switching to a different Wi-Fi network.

Please refer to: X Series: How to Check and Update Firmware Version

Please note: If you are traveling overseas, the distance to the data storage server may affect upload speed. We recommend trying to upload again after returning to your home country.

Scenario 2: Error message appears when uploading media: "Camera System Time Error. Please sync the time with the app and try again."

We recommend connecting your camera to the Insta360 app. The system will automatically synchronize to the latest time, and you can upload media normally afterward.

Please refer to: How to Connect Camera to the Insta360 App

Scenario 3: Wi-Fi connection interrupted during media upload

We recommend trying the following steps to solve the problem:

1. Update your camera firmware and the Insta360 app to the latest version.
2. Ensure the camera is close to the router with no signal obstructions. Avoid using public Wi-Fi.
3. Switch to another more stable Wi-Fi network.

Please refer to: X Series: How to Check and Update Firmware Version and Ace Series: Check and Update Firmware Version

Scenario 4: Error message appears when uploading media: "Network issue. Stopping cloud sync."

We recommend trying the following steps to solve the problem:

1. Update your camera firmware and the Insta360 app to the latest version.
2. Switch to another available Wi-Fi network.

Please refer to: X Series: How to Check and Update Firmware Version and Ace Series: Check and Update Firmware Version

If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.