Remote: GPS Data and Signal Abnormalities

Remote: GPS Data and Signal Abnormalities

Applicable Models: GPS Preview Remote (with Built-in Mic), GPS Preview Remote, and GPS Action Remote

Scenario 1: No GPS signal

Description

• No GPS signal on the remote
• A "×" mark is displayed in the GPS signal bar of the remote
• The GPS signal bar on the remote flickers

Solution

1. Shoot in an open outdoor area

GPS signals may be affected by weather conditions (e.g., rainy days, cloudy weather), buildings, trees and other obstacles, resulting in slow signal searching or no reception at all. GPS signals may also be weak or unavailable in indoor environments. Therefore, please try to shoot in an open outdoor area on clear days as much as possible.

2. Update the firmware version

Please ensure the firmware of your camera and remote is both updated to the latest version.

• To check the camera firmware: Swipe down from the top of the camera screen to access the Shortcut menu, and tap "Settings" (Gear icon ⚙) > "Camera Info" > "Camera Firmware Version".
• For instructions on checking and updating the remote firmware version, please refer to: Remote: How to Update Firmware

3. Reset the remote and restore the camera to factory settings

If the issue persists, back up your important data first, then reset the remote and restore the camera to factory settings.

Please refer to: Remote: Factory Reset

Scenario 2: No GPS data in the "Stats"

Description

When shooting videos with a GPS remote connected, GPS data or Stats information cannot be displayed in the Insta360 app.

Solution

1. Ensure the remote has a signal during shooting
2. Update the firmware version

• To check the camera firmware: Swipe down from the top of the camera screen to access the Shortcut menu, and tap "Settings" (Gear icon ⚙) > "Camera Info" > "Camera Firmware Version".
• For instructions on checking and updating the remote firmware version, please refer to: Remote: How to Update Firmware

3. Reset the remote and restore the camera to factory settings

If the issue persists, back up your important data first, then reset the remote and restore the camera to factory settings.

Please refer to: Remote: Factory Reset

Scenario 3: Inaccurate slope value

Description

• The slope recorded by the GPS remote does not match the actual slope.
• The slope recorded by the GPS remote does not match that recorded by the phone.
• Inaccurate slope recording by the GPS remote.

Solution

1. Update the Insta360 app to the latest version

The slope unit conversion issue has been resolved in Insta360 app v1.70.0 and above. Please update the app and try again.

2. Shoot in an open environment

Data accuracy may be affected by the operating environment, and data precision can be improved in a more open environment.

3. Try shooting with a mobile phone

If an open environment is not available, try shooting with a mobile phone instead. We will continuously optimize our products to provide you with a better user experience. Thank you for your understanding and support!

Scenario 4: Abnormal compass data (applicable to GPS Preview Remote (with Built-in Mic) and GPS Preview Remote)

Description

• Deviation in the compass pointing direction
• No changes in compass data

Solution

1. Update the firmware version

Please ensure the firmware of your camera and remote is both updated to the latest version.

Please refer to: Remote: How to Update Firmware

1. Stay away from magnetic interference

\Abnormal compass data is usually related to the magnetic environment. When using the remote, keep it away from other electronic devices, metal objects or strong magnetic sources to prevent interference.

1. Calibrate the compass data

Please follow the prompts on the remote to perform the figure-eight maneuver, calibrating the compass data to restore normal compass direction. During operation, please keep your hands steady and avoid vigorous shaking.

1. Verify the calibration results

After completing the calibration process, please check whether the data has returned to normal. If the compass pointing direction still shows deviation, compare it with your phone's compass. Due to slight variations between devices, minor deviations are considered normal and you can use the device with confidence.

If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.