GO Series: Camera Unexpectedly Stops Recording or Automatically Starts Recording

GO Series: Camera Unexpectedly Stops Recording or Automatically Starts Recording

Applicable Models: GO 3, GO 3S and GO Ultra

Description

• During recording, the camera unexpectedly stops recording without a clear alert (e.g., "card speed is too slow" or "overheat protection").
• In the standby mode with the screen off, the camera automatically starts recording.
• The camera displays "Recording stopped due to sudden frame drops" (only occurs on GO Ultra).

Please note: If your camera stops recording and displays a "card speed is too slow" or "overheat protection" alert, please refer to: GO Series: Camera Automatically Stops Recording or Prompts Insufficient Memory Card Speed and GO Series: Camera Heating & Overheat Protection Mechanism.

Solution

Step 1: Update your camera firmware to the latest version

Please refer to: GO Series: How to Check and Update Firmware Version

Step 2: Reset your camera

1. Take the camera out of the Action Pod and place it separately.
2. Press and hold the camera button and the Action Pod's power button for 7 seconds respectively to complete the reset.
3. Place the camera back into the Action Pod, power it on, and try recording again.

Please refer to: GO Series: Reset Operation

If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.