GO Series: Disconnection During File Transfer to PC

GO Series: Disconnection During File Transfer to PC

Applicable Models: GO 3, GO 3S, and GO Ultra

Solution

I. Reset the device and update firmware

1. Reset the device: Take the camera out of the Action Pod > press and hold the camera button and the Action Pod's power button for 7 seconds respectively to reset > put the camera back into the Action Pod.
2. Update camera firmware: Connect to the Insta360 app to check for firmware update notifications and upgrade to the latest firmware version.
3. Properly connect the device: Ensure the camera is correctly placed in the Action Pod/charging case and a successful connection is established. If there is no Bluetooth icon in the top right corner of the Action Pod screen, the connection is successful.

Please refer to: GO Series: Reset Operation and GO Series: How to Check and Update Firmware Version

II. Check the connection method and the port

1. Use a stable USB port

• Desktop PC: Use the USB ports on the back of the chassis.
• Laptop: Use the built-in USB ports directly. Avoid using hubs.

2. Check the port with a U-Disk

• If the port functions normally, the data cable may be faulty. Please replace it with a new one and reconnect. It is recommended to use the officially supplied data cable.
• If the port does not function normally, it is advisable to restart the computer or try connecting to another computer.

Update USB drivers (if the above methods do not work): Click the "Start" menu in the bottom left of the PC screen > search for and open "Device Manager" > expand "Universal Serial Bus Controllers" > locate "USB Devices" or "Removable Storage Devices" > right-click and select "Update Drivers".

If none of the above solutions resolves your issue, we recommend you apply for Insta360 Repair Service for professional diagnostics.