GO Series: Incorrect Timestamp on Media / Timestamp Not Matching Actual Shooting Time
GO Series: Incorrect Timestamp on Media / Timestamp Not Matching Actual Shooting Time
Applicable Models: GO 3, GO 3S, and GO Ultra
Scenario 1: Incorrect timestamp on media shot by the camera
1. Update firmware and synchronize time
Make sure your camera firmware is updated to the latest version. Connect the camera to the Insta360 app to automatically synchronize the time.
Please refer to: GO Series: How to Check and Update Firmware Version and GO Series: How to Connect Camera to the Insta360 App
2. Perform a factory reset
Swipe down from the top of the touchscreen to access the "Shortcut" menu > tap "Settings" (Gear icon ⚙) > tap "Factory Reset" > tap "Confirm". Then, connect the camera to the Insta360 app again to automatically synchronize the time.
Scenario 2: Incorrect timestamp on media shot while the camera is connected to the Insta360 app
- Update camera firmware and the Insta360 app: Make sure both your camera firmware and the Insta360 app are updated to the latest version.
- Check network connection: Check that your phone is connected to an available network, allowing the system to automatically synchronize the correct time.
- Check time settings: Go to the "Date & Time" settings on your phone and ensure the "Set Automatically" option is turned on.
- If the issue persists, try switching the country/region setting: In the Insta360 app, go to "Me" > tap your profile picture > "Personal Settings" > "Country/Region".
After adjusting, record a new video or take some photos to see if the timestamp returns to normal.
If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.
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