X Series: Camera Connection Issues with Computer

X Series: Camera Connection Issues with Computer

Applicable Models: ONE X, X2, X3, X4, X4 Air, and X5

Description

• After connecting to a computer with a USB cable, the camera does not display the "U-Disk Mode" page.
• After connecting to a computer with a USB cable, the camera displays the "U-Disk Mode" page, but the camera's folder cannot be found on the computer.

Solution

X5, X4 Air, X3, X2, and ONE X

1. Update the camera firmware to the latest version

Please refer to: X Series: Check and Update Firmware Version

1. Confirm the camera mode

Ensure your camera is set to "USB Mode", "U-Disk Mode", or "Computer Mode".

• X5 and X4 Air: After connecting to a computer with a USB cable, the camera will automatically display the mode selection page. Please tap "Switch USB Mode".
• X3, X2, and ONE X: Before connecting to your computer, please swipe down from the top of the camera screen to enter the "Shortcut" menu, tap "Settings" (Gear icon ⚙) > "USB Mode", and switch to the Computer Mode or U-Disk Mode.

1. Check the connection method

Confirm if you are using a multi-port hub. If so, we recommend connecting the camera directly to your computer with a USB cable.

1. Check the memory card specifications

Ensure you are using a Micro SD / TF card with a speed class of UHS-I, V30 or higher, and pre-formatted to exFAT.

1. Check the USB cable
   1. Try plugging and unplugging the USB cable several times to reconnect your camera to the computer.
   2. Use the same USB cable to connect your phone to the computer and check if it can be recognized normally.
      • If it cannot be recognized normally, the USB cable may be faulty. Replace it with a new one and reconnect your camera to the computer to check if the issue is resolved.
      • If it can be recognized normally, then the USB cable is likely not the issue. Please proceed with the steps below.

Please note: We recommend using an Insta360 USB cable for connection.

1. Check the computer
   • Try connecting your camera to another Type-C port on the computer.
   • If possible, try connecting to another computer to check if the issue is resolved.
2. Reset the camera or format the memory card
   • After backing up important files, perform a factory reset on your camera.
   • After backing up important files, format the memory card, then reconnect to check if the issue is resolved.

Please refer to: X Series: Factory Reset and X Series: How to Format a Memory Card

X4

1. Please confirm your camera has been updated to the latest firmware version.
2. If the USB Mode page does not appear within 5 seconds after connection, try restarting the camera, then reconnect.
3. Try using a different USB cable. We recommend using an Insta360 USB cable.
4. Try connecting your camera to another Type-C port on the computer.
5. If possible, try connecting to another computer to check if the issue is resolved.

If none of the above solutions resolves your issue, we recommend you apply for Insta360 Repair Service for professional diagnostics.