X Series: How to Find Camera's Serial Number

X Series: How to Find Camera's Serial Number

Applicable Models: ONE X, X2, X3, X4, X4 Air, X5, and X6

Serial Number (SN): A unique identifier for the camera, consisting of a 14-character combination of letters and numbers (typically beginning with the uppercase letter I). You can check product information via the serial number on the Insta360 official website.

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You can find the device's serial number through the following 5 methods:

Method 1: Find on the packaging box

You can locate the device's serial number under the first S/N barcode on the packaging box.

Method 2: Find in the camera settings

Swipe down from the top of the camera screen to access the "Shortcut" menu > select "Settings" (Gear icon ⚙) > tap "Camera Info" to check the serial number.

Please note: If you are using a ONE X camera, power it on, then press the small button to switch to ⚙ > press the large button to enter the Settings page > find the "!" icon > press the large button to select "About" > press the large button again > check the camera's serial number.

Method 3: Find via the Insta360 app

Connect your camera to the Insta360 app > tap "Me" in the app to enter the Settings page > tap "Device information" to check the camera's serial number.

Please refer to: How to Connect Camera to the Insta360 App

Method 4: Find via Insta360 Studio

Open Insta360 Studio on your computer > import the original media > select the original media > tap the icon with "i" in a circle in the right menu bar to open "File Properties", where you can find the camera's serial number.

Method 5: Find on the camera (for X4, X4 Air, X5, and X6)

You can also remove the camera battery and check inside the battery compartment, where the serial number is printed.

FAQ

How can I check the authenticity, warranty period, and other information of my camera?

Method 1: Visit our official website to verify

Go to the Check Product Serial Number page on the Insta360 website. Enter the serial number of your device and click to view the result. If the query returns warranty information matching your model, it is confirmed as an authentic product.

Method 2: Contact Insta360 Customer Support

Type	Method	Office Hours
Chat	Contact us via the official website	Mon-Sun, 0:00-24:00
WhatsApp	Go to WhatsApp
Phone	+1 800 6920 360	Mon-Fri, 7:00-17:00 (PST)