Insta360 Studio: Crashes or Freezes During Use

Insta360 Studio: Crashes or Freezes During Use

Applicable Models: ONE X, X2, X3, X4, X4 Air, X5, Ace, Ace Pro, Ace Pro 2, GO 3, GO 3S, GO Ultra, ONE R, and ONE RS

Scenario 1: Error message "Import failed" occurs

Description

Insta360 Studio displays the error message "Import Failed" when importing files.

Solution

Check if the file is corrupted. If it is corrupted, please follow the troubleshooting steps in the guide below.

Please refer to: Insta360 Studio: Error Importing Media Files

Scenario 2: The file is not corrupted or Studio crashes in other scenarios

Description

• Insta360 Studio crashes when importing or uploading files, but no error message indicating file corruption appears.
• Insta360 Studio crashes during startup before it fully opens.
• Insta360 Studio crashes suddenly during file export, interrupting the task.
• Insta360 Studio crashes in other scenarios (e.g., while editing media and previewing effects).

Solution

Step 1: Check the computer compatibility

Please verify that your computer meets the compatibility requirements. If not, consider using another computer or using the Insta360 app for operations.

Please refer to: Insta360 Studio: Compatibility & System Requirements

Step 2: Update Insta360 Studio to the latest version

Please refer to: Insta360 Studio: Download and Installation

Step 3: Update your computer's graphics card driver to the latest version

Outdated graphics card drivers may lead to abnormal editing performance. You can follow the steps below based on your computer's operating system (Mac/Windows):

Mac system

• Automatic updates: Graphics card drivers on Apple devices are typically updated along with macOS system updates:

1. Click the Apple icon in the top left corner of the screen and select "System Settings" or "System Preferences".
2. Click "Software Update", and the system will automatically check for available updates.
3. If applicable updates are available, click "Update Now". After completion, the graphics card driver will be updated simultaneously.

Please note: For devices like Mac Pro that support discrete graphics cards, the graphics card driver is usually installed automatically with macOS updates.

• Discrete graphics card driver: For devices like Mac Pro that support discrete graphics cards, the graphics card driver is usually installed automatically with macOS updates.

Windows system

Graphics card drivers can be updated automatically via "Device Manager", or you can manually download updates from the graphics card manufacturer's website:

• Update via Device Manager

1. Right-click the "Start" button in the bottom left corner of the desktop and select "Device Manager".
2. Expand "Display adapters", right-click the name of the graphics card currently in use, and select "Update driver".
3. Select "Search automatically for drivers", and the system will automatically find and install the latest driver.

• Manually update the driver via the graphics card manufacturer's website

Visit the graphics card manufacturer's website, search for and download the latest driver based on your graphics card model. Below are the official driver download links for common graphics cards:

• Intel Driver Download; if your computer has an Intel graphics card and you are unfamiliar with the update process, you can install the patch.
• AMD Driver Download; if your computer has an AMD graphics card, you can install the patch.
• NVIDIA Driver Download

Please note: If you are using an AMD graphics card with driver v25.11.1, there is a known compatibility issue. It is recommended to downgrade to v25.9.1.

Step 4: Uninstall conflicting software

Some graphics card overclocking utilities have potential conflicts with Insta360 Studio. If you have any of the following utilities installed, please uninstall it and restart your computer to check if the issue is resolved.

• RivaTuner
• DisplayFusion
• GPU Tweak III

Step 5: Check the virtual memory settings

If you are using a Windows computer, please follow the steps below to check your virtual memory settings. Once you have completed the setup, please restart your computer to check if the issue is resolved:

1. Press the Win key and the R key on your keyboard at the same time. In the "Run" window that appears, type "sysdm.cpl" and press Enter.
2. In the "System Properties" window, click "Advanced" > locate "Performance" > "Settings".
3. In the "Performance Options" window, click "Advanced" > locate "Virtual Memory" > "Change".
4. In the "Virtual Memory" window, uncheck "Automatically manage paging file size for all drives", and then select the fastest drive from the list (we recommend selecting Drive C).
5. Select "System managed size", then click "Settings" > "OK".

If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.