Insta360+: Missing Cloud Media / Uploaded Files are Incomplete
Insta360+: Missing Cloud Media / Uploaded Files are Incomplete
Applicable Models: X2, X3, X4, X4 Air, X5, and Ace Pro 2
Solution
1. Check the recycle bin
Please go to "Recently deleted / Recycle Bin" to see if the mistakenly deleted files are there.
- Insta360 app: "Me" > "My cloud and devices" > "Recently deleted"
- Insta360 Studio: Cloud > Recycle Bin
2. Troubleshooting based on the situation
Scenario 1: The mistakenly deleted files are found in "Recently deleted / Recycle Bin"
Please refer to: Insta360+: Cloud Media Deletion & Recovery
Scenario 2: The desired files are not found in "Recently deleted / Recycle Bin"
- If you're viewing Cloud Album via the Insta360 app: Try logging out and logging back into your account, then check if the files display normally.
- If Cloud Album shows files correctly after re-login: This issue has been fixed in the latest version. Update the Insta360 app to the latest version for a better experience.
- If all files still don't display after re-login: Please contact Insta360 Customer Support for assistance.
- If you're viewing Cloud Album via Insta360 Studio: Please contact Insta360 Customer Support for assistance.
