GO Series: Screen is Unresponsive or Touchscreen is Insensitive

GO Series: Screen is Unresponsive or Touchscreen is Insensitive

Applicable Models: GO 3, GO 3S, and GO Ultra

Solution

1. Check if the protective film on the screen has been removed.

2. Perform a reset by pressing and holding the camera button and the Action Pod's power button for 7 seconds respectively.

Please refer to: GO Series: Reset Operation

3. Troubleshoot based on screen responsiveness

Scenario 1: Screen is responsive but not sensitive

If the screen responds to operations such as taps or swipes but reacts slowly or inconsistently, perform a factory reset: Swipe down from the top of the camera screen to access the "Shortcut" menu > tap "Settings" (Gear icon ⚙) > tap "Factory Reset" > tap "Confirm".

Scenario 2: Screen is completely unresponsive

Please follow the instructions below to apply for repair service.

If none of the above solutions resolves your issue, we recommend you apply for Insta360 Repair Service for professional diagnostics.