GO Series: Automatic Powering Off/On or Restart

GO Series: Automatic Powering Off/On or Restart

Applicable Models: GO 3, GO 3S, and GO Ultra

Scenario 1: The camera automatically powers on / off while charging

When charging the camera, it is recommended to use the original data cable or a standard USB-A to Type-C cable. Please do not use fast-charging cables rated at 6A or higher, as these cables may cause the camera to power on automatically.

Please note: The following is a list of mainstream phone models that are often supplied with charging cables rated at 6A or higher. You can check the specific specifications on the respective phone brand's official website:

• Huawei: Mate 50 series, P60 series, Mate X foldable series
• Xiaomi: Xiaomi 13 Pro, Xiaomi 13 Ultra
• OPPO: OPPO Find X6 Pro
• Vivo: iQOO 11 series, vivo X90 Pro+

Scenario 2: Frequent automatic power-on/off or restart during operation or recording

1. Perform a factory reset

Swipe down from the top of the touchscreen to access the camera menu > tap "Settings" (Gear icon ⚙) > tap "Factory Reset" > tap "Confirm".

2. Reset devices

Perform a reset by pressing and holding the "camera button" and the "Action Pod's power button" for 7 seconds respectively.

Please refer to: GO Series: Reset Operation

If none of the above solutions resolves your issue, we recommend you apply for Insta360 Repair Service for professional diagnostics.