GO Series: Camera Fails to Connect to Action Pod

GO Series: Camera Fails to Connect to Action Pod

Applicable Models: GO 3, GO 3S, and GO Ultra

Scenario 1: The camera cannot connect in the Action Pod

Description

The camera fails to establish a connection with the Action Pod via its metal contacts when placed inside it, and the screen displays "Connecting".

Solution

1. Check the camera's power status and reconnect the Action Pod:
   • GO Ultra: Press and hold the camera's power button to power it on, and make sure the Kids Mode is turned off. After the indicator light turns into a steady cyan, place the camera into the Action Pod.

   Please note: Swipe down from the top of the camera screen to open the "Shortcut" menu, then find the "Kids Mode" icon to turn off the mode.

   • GO 3 and GO 3S: For the first use of GO 3 and GO 3S cameras, remove the sticker on the back of the camera. Then press and hold the camera's power button to power it on. After the indicator light turns into a steady cyan, place the camera into the Action Pod.
2. Troubleshoot by camera status:
   • The camera won't power on:
     • If the camera fails to power on due to low battery, it is recommended to place the camera into the Action Pod for about 20 minutes to charge before retrying.
     • If this does not work, perform a reset by pressing and holding the camera button and the Action Pod's power button for 7 seconds respectively.
   • If the camera can be powered on:
     • The camera connects to the Action Pod via metal contacts. Dirt or debris on these contacts may interfere with the connection. Please gently wipe the metal contacts with a soft cloth or tissue before reconnecting.
     • If this does not work, perform a reset by pressing and holding the camera button and the Action Pod's power button for 7 seconds respectively.

Please refer to: GO Series: Reset Operation

Scenario 2: Disconnection when the camera is outside the Action Pod

Description

When the camera is outside the Action Pod, a remote disconnection occurs between the camera and the Action Pod, and the screen displays "Camera Disconnected".

Solution

1. Check the camera's power status:

First, verify that the camera is powered on. If the camera fails to power on when the power button is pressed and held, place it into the Action Pod to charge for approximately 15 minutes and then retry. If the camera can be powered on by pressing and holding the power button, troubleshoot step by step in accordance with the following instructions.

1. Check the connection range:
   • GO Ultra: The optimal connection range between the camera and the Action Pod is within 98.4ft (30m) in an open, interference-free environment. If the connection is unstable, check if the distance exceeds 98.4ft (30m) or if there are large metal objects or walls blocking the signal.
   • GO 3 / GO 3S: The optimal connection range between the camera and the Action Pod is within 16.4ft (5m) in an open, interference-free environment. If the connection is unstable, check if the distance exceeds 16.4ft (5m) or if there are large metal objects or walls blocking the signal.
2. Check for signal interference: Some indoor devices (such as routers and microwaves) may interfere with the signal. It is recommended to test the connection in an open outdoor environment (such as a lawn).
3. Check the firmware version (GO Ultra only): Verify that the camera's current firmware version is v1.1.26 or later. If not, we recommend upgrading the firmware to the latest version.

Please refer to: GO Series: How to Check and Update Firmware Version

1. Reset both devices: If the camera fails to power on or still disconnects in an interference-free environment, try resetting both devices by pressing and holding the camera button and the Action Pod's power button for 7 seconds respectively.

Please refer to: GO Series: Reset Operation

If none of the above solutions resolves your issue, we recommend you apply for Insta360 Repair Service for professional diagnostics.