GO Series: Camera Activation Failure or Malfunction
GO Series: Camera Activation Failure or Malfunction
Applicable Models: GO 3, GO 3S, and GO Ultra
Solution
- Update firmware version
Open the Insta360 app and connect to the camera. Check if the firmware is up to date. If not, follow the prompts to complete the update.
Please refer to: GO Series: How to Connect Camera to the Insta360 App and GO Series: How to Check and Update Firmware Version
- Check network environment
Turn off the VPN on your phone and ensure that the cellular data service is turned on.
- Configure device permissions
- Basic permissions: Grant the Insta360 app access to GPS and Bluetooth.
- Network permissions:
- Android: In phone Settings, disable "WLAN+" and "Auto switch to mobile network".
- iOS: In phone Settings, turn on "Local Network" for the Insta360 app.
- Reconnect the camera to the Insta360 app.
If the camera fails to be activated normally after following the above operations, please contact Insta360 Customer Support for assistance.
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