GO Series: How to Find Camera's Serial Number

GO Series: How to Find Camera's Serial Number

Applicable Models: GO 3, GO 3S, and GO Ultra

Serial Number (SN): A unique identifier for Insta360 cameras, consisting of a 14-character combination of letters and numbers (typically beginning with the uppercase letter I). You can query product information via the serial number on the Insta360 website.

---

You can find the device's serial number through the following 5 methods:

Method 1: Find via the Action Pod

Swipe down from the top of the Action Pod screen to access the "Shortcut" menu > "Settings" (Gear icon ⚙) > "Camera Info" to view the serial number.

Method 2: Find on camera

You can directly check the back of the camera, where the serial number is printed.

Method 3: Find on packaging box

You can locate the device's serial number under the first S/N barcode on the packaging box.

Method 4: Find via the Insta360 app

If the camera can be turned on normally, connect it to the Insta360 app. Navigate to the app's Settings page and tap "Device Info" to view the camera's serial number.

Please refer to: GO Series: How to Connect Camera to the Insta360 App

Method 5: Find via Insta360 Studio

If you have kept the original files captured by the camera, open Insta360 Studio on your computer > import the original media > select the original media > right-click to check the file properties, and see the camera's serial number.

FAQ

1. Do the dedicated accessories for cameras have serial numbers?

Currently, the dedicated accessories for cameras do not have serial numbers.

2. How can I verify the authenticity and check the warranty information of my camera?

Method 1: Visit our official website to verify

Go to the Product Serial Number Inquiry page on the Insta360 Website. Enter the serial number of your gimbal and click to view the result. If the query returns warranty information matching your model, it is confirmed as an authentic product.

Method 2: Contact Insta360 Customer Support to verify

Channel	Method	Office Hours
Chat	Contact us via the official website	Monday to Sunday, 0:00 to 24:00
WhatsApp	Go to WhatsApp
Phone	+1 800 6920 360	Monday to Friday, 7:00 to 17:00 (PST)