Insta360 App: File Download and Export Failures
Insta360 App: File Download and Export Failures
Applicable Models: ONE X, X2, X3, X4, X5, Ace, Ace Pro, Ace Pro 2, GO 3, GO 3S, and GO Ultra
Description
Example 1: Video export failed with Error 34 (Export failed, Code=-34 "Audio Mixer2 graph parse").
Example 2: Failed to save to the phone's album due to insufficient space to complete the requested change.
Example 3: Failed to save the file to the local album due to a system compatibility issue. Try adjusting the export parameters or updating your system version before exporting again.
Example 4: Failed to export media from an Android device (Error Code -13041: source fps = 0.0)
Example 5: Failed to export on an iOS device (Error Codes: 3300, -1, or 71015)
Solution
Please follow these troubleshooting steps
- Ensure your Insta360 app is updated to the latest version.
- Download the media to the Insta360 app, and then perform editing and export operations. Check if this resolves the issue.
- Check your phone's free memory and clear the cache: In the Insta360 app, tap "Me" > "App Settings" > "Clear Cache".
- If you have an external storage device connected, change the save path to your phone's internal storage.
- If you are using an Android phone, enable "Compatibility Mode": In the Insta360 app, tap "Me" > "Settings" in the top right corner > "About Insta360" > "Compatibility Mode".
Please note: The Insta360 app does not yet officially support HarmonyOS NEXT. You may be unable to export media normally when using this system.
- If you are using an iPhone and have sufficient available storage space, try to turn off iCloud and then export the media again.
- Try adjusting the video's resolution, frame rate, or bitrate before exporting.
- Try exporting with a different phone, or use the desktop software Insta360 Studio. You can refer to Insta360 Studio Tutorial.
If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.
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