Ace Series: Screen Flickering

Ace Series: Screen Flickering

Applicable Models: Ace, Ace Pro, and Ace Pro 2

Solution

I. Update firmware and restart the camera

1. Open the Insta360 app, connect to your camera, and update its firmware to the latest version.

Please refer to: Ace Series: How to Connect Camera to the Insta360 App and Ace Series: Check and Update Firmware Version

2. After the update is completed, power cycle the camera, then check if the screen flickering issue is resolved.

II. If the issue persists, please follow the steps below based on your specific situation

Scenario 1: Screen flickering appears only during shooting preview or when playing back media in the album

Please contact Insta360 Customer Support for assistance.

Scenario 2: Screen flickering appears consistently during operation in all interfaces

We recommend you apply for Insta360 Repair Service for professional diagnostics.