X Series: Abnormal Screen Display

X Series: Abnormal Screen Display

Applicable Models: X2, X3, X4, X4 Air, and X5

Scenario 1: Camera screen shows glitches, lines, flickering, or a green/purple tint

Issue 1

Abnormal display issues including glitches, horizontal/vertical lines, flickering, overall greenish or purplish tint on the camera screen.

Solution

1. Update firmware: Please update the camera firmware to the latest version and check if the issue is resolved.

Please refer to: X Series: Check and Update Firmware Version

1. Factory reset: Perform a factory reset.

Please refer to: X Series: Factory Reset

Issue 2

When previewing at 2× speed on the X4 camera, purple or green "eye-shaped" glitches appear. Playback at normal speed or viewing in the Insta360 app / Insta360 Studio shows no abnormalities.

Solution

Please update the camera firmware to the latest version and check if the issue is resolved.

Please refer to: X Series: Check and Update Firmware Version

Scenario 2: Other abnormal screen display

Description

Abnormal color display such as distorted colors, color cast, or color patches on the camera screen.

Solution

1. Update firmware: Please update the camera firmware to the latest version and check if the issue is resolved.

Please refer to: X Series: Check and Update Firmware Version

1. Factory reset: Perform a factory reset.

Please refer to: X Series: Factory Reset

Scenario 3: Screen jitter

Description

Abnormal display such as image jitter or flickering on the camera screen.

Solution

For X3 or X5, please follow the steps below:

1. Update firmware: Please update the camera firmware to the latest version and check if the issue is resolved.

Please refer to: X Series: Check and Update Firmware Version

1. Factory reset: Perform a factory reset.

Please refer to: X Series: Factory Reset

Scenario 4: No response or slow response of touchscreen

Description

Slow response or no response during touch operations, or failure to perform taps, swipes, or other operations.

Solution

1. Check screen protector:
   • If your camera is newly unboxed, please make sure the plastic screen protector coming with the device has been removed.
   • If a tempered glass screen protector is applied, carefully remove it and test whether the touchscreen returns to normal.
2. Update firmware: Please update the camera firmware to the latest version and check if the issue is resolved.

Please refer to: X Series: Check and Update Firmware Version

1. Factory reset: Perform a factory reset.

Please refer to: X Series: Factory Reset

Scenario 5: Accidental touch on camera screen underwater without a Dive Case

Description

When using the camera without a Dive Case underwater, water contact may cause unintended unlock or accidental screen touches.

Solution

The camera's capacitive touchscreen is extremely sensitive to touch. Since water is conductive, flowing water may create signal interference on the screen, resulting in accidental touches. To prevent accidental touches underwater, we recommend locking the screen before shooting: Swipe down from the top of the camera screen to access the "Shortcut" menu > locate and enable "Screen Lock" (🔒 icon).

Scenario 6: Screen afterimage or burn-in

Description

Faint traces of previous images remain on the screen after the screen turns off or switches to other images.

Solution

Please power off the camera, remove the battery, and let it rest for approximately one hour, then check if the afterimage disappears.

• If afterimage disappears: Temporary afterimage is a normal characteristic of TFT LCD screens and not a malfunction. We recommend keeping the screen off when not using the camera for a long time. For long-duration recording, enable Screen Auto Sleep.
• If afterimage persists: We recommend you apply for Insta360 Repair Service for professional diagnostics.

Please refer to: X Series: Auto Power Off and Screen Auto Sleep Settings

If none of the above solutions resolves your issue, we recommend you apply for Insta360 Repair Service for professional diagnostics.