X Series: Abnormal Indicator Light Behaviors

Applicable Models: ONE X, X2, X3, X4, X4 Air, and X5

Both indicator lights are not lighting up or one of them is not lighting up.
The indicator light is brighter on one side than the other, or the brightness is uneven.
The LED indicator light turns purple when the camera screen turns off during video recording (only applies to X5).
The indicator light color does not match the camera's operational state as described in the official manual.

Issue 1: Both front and rear indicator lights are not lighting up

Please confirm that the indicator lights are turned on. When they are turned on, the corresponding icon should appear blue.

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Restart the camera and check if the indicator lights return to normal.
It is recommended to perform a factory reset on the camera to check if the issue is resolved.

Please note: X2 does not currently support factory reset. If you are using an X2 camera, please skip this step.

If none of the above solutions resolves your issue, we recommend you apply for Insta360 Repair Service for professional diagnostics.

Issue 2: Only one indicator light is not lighting up

We recommend you apply for Insta360 Repair Service for professional diagnostics.

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We recommend you apply for Insta360 Repair Service for professional diagnostics.

Please confirm if you are using a microphone adapter to connect an external microphone:

If you are using an adapter: It is recommended to disconnect the microphone and check if the LED indicator light returns to normal.
If no external microphone is connected, or the issue persists after disconnecting the microphone, please contact Insta360 Customer Support for assistance.

It is recommended to reset the camera to check if the issue is resolved.

Please note: X2 does not currently support factory reset. If you are using an X2 camera, please skip this step.

If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.

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