Insta360 App: Unable to Process 6K, 8K, or 11K Media

Insta360 App: Unable to Process 6K, 8K, or 11K Media

Applicable Models: X3, X4, X4 Air, X5, Ace, Ace Pro, and Ace Pro 2

Description

When you tap "Auto Edit" or "Create a Video" on the Edit page and proceed to the clip selection interface, media with 6K, 8K, or 11K resolution may appear grayed out and cannot be selected. If you attempt to select such media, a prompt stating "This file is temporarily not supported due to device performance limitations" will appear.

Solution

This issue is typically caused by the performance limitations of your mobile device. Currently, only devices meeting specific compatibility requirements can preview, edit, and export media with 6K, 8K, or 11K resolution within the Insta360 app. You can select these media files normally by enabling Performance Mode in the Insta360 app: Tap "Me" > "App Settings" > turn on "Performance Mode".

Please refer to: Insta360 App: Device Compatibility

We have also compiled information regarding support for higher-resolution (e.g., 6K, 8K, 11K) media within the Insta360 app:

Please note: The Insta360 app currently does not support editing 6K media shot with Ace cameras, nor does it support exporting 8K or 11K media shot with X5, X4 Air, X4, or X3 cameras. It is recommended to use Insta360 Studio for these operations. For instructions on how to use Insta360 Studio, please refer to: Insta360 Studio Tutorial.