Insta360 App: File Download and Export Failures

Applicable Models: ONE X, X2, X3, X4, X4 Air, X5, Ace, Ace Pro, Ace Pro 2, GO 3, GO 3S, GO Ultra, ONE R, and ONE RS

Video export failed with Error Code -34 (Retry failure, Code=-34 "Audio Mixer2 graph parse").
Export failed with Error Code 71003 (Export failed, Code=71003).
Failed to save to the phone's album with the error "Insufficient storage space".
Failed to save to the phone's album with the error "Failed to save to phone's photo album. Due to system compatibility issues, the file cannot be saved to the local photo album. Please try modifying the export parameters or update the system version before exporting".

Ensure your Insta360 app is updated to the latest version. To update, you can follow the methods below:

Search for "Insta360" in Apple App Store or your device's app store. If an "Update" button appears, tap it to update.
Visit the Insta360 Website to download the latest version of the Insta360 app.

Ensure your phone has sufficient free storage space on your phone.
Clear the cache in the Insta360 app: Open the Insta360 app, tap "Me" > "Clear Cache".

If you have an external storage device connected, change the save path to your phone's internal storage.

If you're using an iPhone: Please check if iCloud is enabled. If your phone has sufficient free storage space (e.g., 50 GB or more) and iCloud is enabled, please turn off iCloud and try again.
If you are using an Android phone: Please enable "Compatibility Mode".
If you are using a HarmonyOS phone: Please enable "Performance Mode".

We recommend that you lower the resolution, frame rate, or bitrate of your media slightly before exporting.

If possible, we recommend using another phone or exporting via Insta360 Studio on a computer. Please refer to Insta360 Studio Tutorial.

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