X Series: File Transfer

X Series: File Transfer

Applicable Models: ONE X, X2, X3, X4, X4 Air, and X5

This article details file transfer methods to help you manage your media smoothly when you need to transfer media from a camera to your phone or computer, or transfer files between the Insta360 app and your computer.

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For more intuitive operational instructions, please refer to File Transfer Tutorial.

Scenario 1: Transfer files from your camera to a phone or computer

From camera to phone (iOS/Android)

1. Connect the camera to the Insta360 app.
2. Open the Insta360 app and navigate to the Album page. Long press to select a single piece of media, or tap the "check mark" icon in the top right corner to select multiple pieces of media for batch processing.
3. You can choose to "Download" media to the Insta360 app, or "Export" media to your phone's system album.
   • File download: Tap "Download". Then, media with in-camera stabilization applied is saved to both the phone's system album and the Insta360 app's Album page, while media with post-production stabilization applied is only saved to the Insta360 app's Album page and requires another tap of "Export" to be saved to the phone's system album. You can identify the stabilization type by referring to the figure below:

   

   • File export: Tap "Export". You can choose to save it to your phone's system album, or share it directly to a third-party platform.

Please refer to: X Series: How to Connect the Camera to the Insta360 App

Please note: Uninstalling the Insta360 app or logging in on a different phone will cause files previously saved in the Insta360 app's Album page to disappear. It is recommended to export important media to your phone's system album or back it up to a cloud drive.

From camera to computer (Mac/Windows)

1. Connect the camera to your computer using the officially supplied Type-C USB cable. Turn on the camera and wait for the camera's drive icon to appear on your computer.
2. Open the "DCIM" > "Camera01" folder in the drive, then copy the photos or videos inside to your computer.

Please note: If the camera cannot be connected to your computer, please troubleshoot by following the steps below.

• Ensure the camera firmware is updated to the latest version.
• Please always use the officially supplied USB cable, as third-party cables may not be compatible.
• Check that the camera is powered on.
• Confirm that the Micro SD card model is compatible with the camera, and that the card is undamaged and making proper contact.
• Try using a different USB port on the computer, or test with another computer to rule out port issues.

Please refer to: X Series: Check and Update Firmware Version and X Series: Memory Card & File Storage

Scenario 2: Transfer between Insta360 app and a Mac computer

Transfer from Mac to Insta360 app for iOS

1. Connect your iPhone to the Mac. Open "Finder" and select your device.
2. In the "Finder" window, select "Files". Locate and select "Insta360".
3. Create a new folder named "IMPORT" on your computer desktop and drag the files you want to transfer into it.
4. Drag the entire "IMPORT" folder into the "Insta360" folder to complete the transfer.

Please note:

• The folder name "IMPORT" must be in all uppercase letters and spelled correctly for the transfer to complete.
• The transfer process might not display a progress bar on the computer; please wait patiently.
• You may need to restart the Insta360 app after transfer to view the files.
• When transferring 360° media, you need to copy both files that share the same suffix.

Transfer from Insta360 app for iOS to Mac

1. Connect your iPhone to the Mac. Open "Finder" and select your device.
2. In the "Finder" window, select "Files". Locate and select "Insta360".
3. Click the triangle next to "Insta360" to expand the folder.
4. Select the "DCIM" folder, then drag the files from it to your desired location on the Mac.

Transfer from Mac to Insta360 app for Android

1. Install Android File Transfer on your Mac.
2. Connect your Android phone to the Mac and open Android File Transfer. Follow the path "Android" > "data" > "com.arashivision.insta360akiko" > "files" > "Insta360+Camera Model" > "galleryOriginal" to find the "Insta360 App" album folder.
3. Copy the files you want to transfer from your computer into this folder to complete the transfer.

Transfer from Insta360 app for Android to Mac

1. Install Android File Transfer on your Mac.
2. Connect your Android phone to the Mac and open Android File Transfer. Follow the path "Android" > "data" > "com.arashivision.insta360akiko" > "files" > "Insta360+Camera Model" > "galleryOriginal" to find the "Insta360 App" album folder.
3. Copy the files from this folder to your computer to complete the transfer.

Scenario 3: Between Insta360 app and a Windows computer

Transfer from a Windows computer to Insta360 app for iOS

1. Install "iTunes" on your Windows computer.
2. Connect your iPhone to the computer using the officially supplied Type-C cable. Open iTunes and grant access permission when prompted on your iPhone.
3. After successful authorization, click the device icon in the upper left corner of iTunes to go to the device's Files page.
4. In the left menu, find and select "Insta360" under "File Sharing".
5. Create a new folder named "IMPORT" on your computer desktop and drag the files you want to transfer into it.
6. Drag the entire "IMPORT" folder into the "Insta360" folder to complete the transfer.

Please note:

• The folder name "IMPORT" must be in all uppercase letters and spelled correctly for the transfer to complete.
• You may need to restart the Insta360 app after transfer to view the files.
• When transferring 360° media, you need to copy both files that share the same suffix.

Transfer from Insta360 app for iOS to a Windows computer

1. Install "iTunes" on your Windows computer.
2. Connect your iPhone to the computer using the officially supplied Type-C cable. Open iTunes and grant access permission when prompted on your iPhone.
3. After successful authorization, click the device icon in the upper left corner of iTunes to go to the device's Files page.
4. In the left menu, find and open the "Insta360" folder under "File Sharing".
5. Select the "DCIM" folder > click "Save", and choose the destination folder on your computer to complete the transfer.

Transfer from a Windows computer to Insta360 app for Android

1. Connect your Android phone to the computer via a USB cable (some phones may require selecting the "MTP" mode).
2. Open "My Computer" or "This PC" on your computer, then double-click "Internal Storage" to enter your phone's folder directory. Follow the path "Android" > "data" > "com.arashivision.insta360akiko" > "files" > "Insta360+Camera Model" > "galleryOriginal" to find the "Insta360 App" album folder.
3. Copy the files you want to transfer from your computer into this folder to complete the transfer.

Transfer from Insta360 app for Android to a Windows computer

1. Connect your Android phone to the computer via a USB cable (some phones may require selecting the "MTP" mode).
2. Open "My Computer" or "This PC" on your computer, then double-click "Internal Storage" to enter your phone's folder directory. Follow the path "Android" > "data" > "com.arashivision.insta360akiko" > "files" > "Insta360+Camera Model" > "galleryOriginal" to find the "Insta360 App" album folder.
3. Copy the files from this folder to your computer to complete the transfer.