Activation Failed

Q1 What if I am unable to activate X5?

Please confirm that your mobile device has a Wi-Fi or mobile data connection. If you cannot activate X5 after multiple tries, please take a screenshot of the error message and contact the Insta360 customer support team for further assistance.

Q2 What if I can't activate X5 because my location differs from the purchase region?

If you are trying to activate your camera in a different region than where you purchased it, please get in touch with the Insta360 customer support team with your X5 serial number and proof of purchase for assistance.