File Transfer

Wireless Connection (iOS/Android)

1. Connect the camera to the Insta360 app.
   
2. Open the app's album page.
   
3. Tap the top right icon to select the files you want to transfer.
   
   • Tap the export icon to save it to your phone's album. Do not exit the app or lock your phone while exporting.
   • Tap the download icon to download the footage to the app's gallery.

If your camera can't connect to the Insta360 app, try the following:

1. Update the camera and app to the latest version.
   
2. Check your phone's Wi-Fi settings to see if it's connected. If not, enter the Wi-Fi password and restart your camera and phone before trying again. If it's still not connecting, forget the camera's Wi-Fi network in your phone settings and attempt to reconnect.
   
3. Make sure the Insta360 app has GPS and Bluetooth permissions enabled. On Android devices, disable WLAN+ or auto-switch Wi-Fi (if available). On iOS devices, go to system settings, select Insta360, and turn on "Local Network."

Mac/Windows

1. Use the official USB-C cable to connect the camera to your computer.
2. Power on the camera and select File Transfer. Wait for the computer to recognize the camera drive.
3. Open DCIM > Camera01 folder and copy photos/videos from this folder to your computer.

If your camera can't connect, try the following:

1. Ensure the camera's firmware is up to date.
   
2. Use the official USB-C cable for transfer, as non-official cables may have compatibility issues.
   
3. Make sure the camera is powered on.
   

iPhone

1. Connect your iPhone to your Mac.
2. In the Finder window on your Mac, select your iPhone.
3. At the top of the Finder window, click Files, then do one of the following:
   • Transfer from iPhone to Mac: Click the small triangle beside the Insta360 app to see the DCIM folder, then drag the desired files to a folder on your Mac.
   • Transfer from Mac to iPhone: Create a new folder and name it IMPORT on your desktop. Drag your files to the IMPORT folder and then into the Insta360 app folder on your device. After transferring, restart the Insta360 app on your phone to see the files.
     

Notes:

• The folder must be named IMPORT with capital letters.
• You may not be able to see the transfer progress. Please wait for it to finish.
• After transferring, restart the Insta360 app on your phone to see the files.

Android

1. Install Android File Transfer on your Mac.
2. Connect your phone to the Mac and open Android File Transfer.
3. Find "data > com.arashivision.insta360akiko > files > Insta360OneR > galleryOriginal".
4. Browse the files and folders on your Android device, then copy and paste or drag them to a folder on your Mac.

iPhone

1. Install iTunes on your Windows PC. Connect your iPhone to your PC, open iTunes, then complete the authorization process according to the instructions.
2. After successful authorization, click the iPhone icon in the top left corner, and the iPhone's files will appear.
3. Click "File Sharing" and choose "Insta360" from the list. Then do one of the following:
   • Transfer from iPhone to Windows PC: Find the DCIM folder, then click Save. Choose your desired path and click Save.
   • Transfer from Windows PC to iPhone: Create a new folder and name it IMPORT, then copy the photos/videos to the IMPORT folder. Replace the IMPORT folder in the Insta360 app. After transferring, restart the Insta360 app on your phone to see the files.
     

Notes:

1. The folder must be named IMPORT with capital letters.
2. After transferring, restart the Insta360 app on your phone to see the files.

Android

1. Connect your Android phone to your PC. Choose "Manage Files" under "USB Connected" on the phone if required.
2. Click "My Computer/This Computer", find your phone model, and click "Internal Storage".
3. Find "data > com.arashivision.insta360akiko > files > Insta360OneR > galleryOriginal", then do one of the following:
   • Transfer from Android to Windows PC: Copy the folder or files to your PC.
   • Transfer from Windows PC to Android: Copy files to this folder from your PC.