File Transfer

Camera File Transfer to App (iOS/Andriod)

1. Connect X4 to the Insta360 app.
   
2. Open the app's album page.
   
3. Tap the top right icon to select the files you want to transfer. and select the files you want to download or export.
   If there are flat videos, you can tap the export icon to save.
   If there are 360º videos, tap the download icon to download the footage to the app album.
   
   

If your camera can't connect to the Insta360 app, try the following:

1. Update the camera and app to the latest version.How to update?
2. Go to your phone's system page to check if Wi-Fi is connected.
   
   • If it is not connected, please enter the Wi-Fi password, restart the camera and phone, then try again.
     
   • If you're still having trouble connecting, you can go to the Wi-Fi page of your phone, tap on the camera's Wi-Fi from the list of networks, click "forget this network" and try to connect again.
     
3. Make sure your phone has opened the GPS and Bluetooth permissions for the Insta360 App.
   
   • If you're using an Android phone, please make sure WLAN+ or Auto Switch Wi-Fi is off (if there is such a setting).
     
   • If you have an iPhone, please go to your phone's system settings page, find Insta360, and check whether the "Local Network" setting is turned on.
     
     

File transfer from camera to computer (Mac/Windows)

1. Use the official Type-C cable to connect X4 to your computer.
   
2. Power on the camera and select 'USB Drive Mode'. Wait for the computer to recognize the X4 drive.
   
3. Open DCIM > Camera01 folder and copy photos/videos from this folder to your computer.
   

If your camera can't connect to the camera, try the following:

1. Ensure the camera firmware is up to date.How to update?
2. Use the official data cable for transfer, as non-official cables may have compatibility issues.
3. Make sure the camera is powered on.
4. Check whether the SD card is compatible and whether the status is normal.What type of memory card should I use

App File Transfer to Mac

iPhone

1. Connect your iPhone to your Mac.
   
2. In the Finder window on your Mac, select your iPhone.
   
3. Click the small triangle beside the Insta360 to open the folder.
   
   
4. Transfer from Insta360 app to Mac: Open the "DCIM" folder and drag the desired files to a folder on our Mac.
   
5. Transfer from Mac to Insta360 app: Create a new folder and name it "IMPORT" on your desktop, drag your files to the "IMPORT" folder, and then into the Insta360 app folder on your device. After transferring, restart the Insta360 app on the phone to see the files.
   
   

Notes:

• The folder must be named IMPORT with capital letters.
  
• You may not be able to see the transfer progress. Please wait patiently for it to finish.
  
• After transferring, restart the Insta360 app on your phone to see the files.
  
  

Android

1. Install Android File Transfer on your Mac.
   
2. Connect your phone to the Mac and open Android File Transfer.
   
3. Find "data > com.arashivision.insta360akiko > files > Insta360OneR > galleryOriginal", then do one of the following:
   
4. Browse the files and folders on your Android device, then copy and paste or drag them to a folder on your Mac.
   
   

App File Transfer to Windows PC

iPhone
1.Install iTunes on your Windows PC. Connect your iPhone to your PC, open iTunes, then complete the authorization process according to the instructions.
2. After successful authorization, click the iPhone icon in the top left corner, and the iPhone's files will appear.

3. Click "File Sharing" and choose "Insta360" from the list.

• Transfer from iPhone to Windows PC: Find the DCIM folder, then click Save. Choose your desired path and click Save.
  
• Transfer from Windows PC to iPhone: Create a new folder and name it IMPORT, then copy the photos/videos to the IMPORT folder. Replace the IMPORT folder in the Insta360 app.
  
  

Notes:

• The folder must be named IMPORT with capital letters.
• After transferring, restart the Insta360 app on your phone to see the files.
  

Android

1. Connect your Android phone to your PC. Choose "Manage Files" under "USB Connected" on the phone if required.
2. Click "My Computer/This Computer", find your phone model, and click "Internal Storage".
3. Find "data > com.arashivision.insta360akiko > files > Insta360OneR > galleryOriginal", then do one of the following:
   • Transfer from Android to Windows PC: Copy the folder or files to your PC.
   • Transfer from Windows PC to Android: Copy files to this folder from your PC.