For app installation failure, it can be divided into the installation failure for mobile phones and computers, which are recommended to deal with as follows:
Mobile phone app: download directly from official website to install, and ensure system compatibility;
Titan iOS app adaptation requirements: require iOS devices with processors above A7 and above, such as iPhone 6 and above, iPad Air/Mini2 and above, iPad, iPod Touch 6. iOS system version needs to 8.0 and above.
Titan Android app adaptation requirements: require Android 5.0 and above, and it is recommended to use mainstream flagship models launched after 2016. Specific compatibility lists are released later.
Computer app: download directly from official website and ensure computer system is above Win 7(64 Bit).
Client terminal and camera must be in the same LAN, which is the basis for an app to connect to the camera. For specific methods, you can refer to 1.1.5 to ensure the connection mode is correct;
If connection mode is correct, please confirm whether the camera is connected to other client terminal. The camera can only be controlled by one client terminal during a period of time;
If only one client terminal tries to connect, please confirm or contact network management to confirm whether the LAN has special access restrictions.
Please confirm whether it is Wi-Fi connection, which is vulnerable to ambient interference.
Cameras and control ends can be placed in the environment with less interference or use network cable for wired connections.
If cameras encounter problems while using, upload camera logs for technical support test. Ethernet: DHCP mode to ensure Titan can be connected to networks, and connect Titan to router’s Wi-Fi or connect to router directly through network cable.
Computers also connect to the same router's Wi-Fi or Internet access, to check IP address displayed on OLED screen, open Titan app, input IP addresses to make connections, click "help" and "feedback" on top menu bar, describe problems in "content" box. Check "upload logs" , click "send" and inform the technology support of the mailbox information of the client terminal.
There may be following problems with live-streaming:
No sound:
Ensure sound recording function opens;
If Titan sets panoramic sound, while live screen has no sound, please confirm that live platform can support panoramic sound;
If the live platform cannot process panoramic sounds, please adjust Titan sound recording as normal mode.
No picture:
It may be because Titan sets live resolution too high while live platform cannot support it. In this case, it is recommended to reduce the resolution for Live-streaming;
It may be because the live platform cannot handle panoramic sound, which affected the screen. It is recommended to check whether live platform supports panoramic sound, and adjust Titan sound recording mode as normal mode;
Please check whether bitrate settings are too high and network bandwidth is insufficient, please reduce bitrate and retry in this case.
It shows Reconnecting, and fails to have Live-streaming:
It may be because Titan cannot connect to the Internet, access restrictions result in inability to connect to designated live platforms or it is due to excessive bitrate and insufficient bandwidth;
Please ensure that LAN can be connected, and check whether current network accesses the specified broadcast platform; check bandwidth and reduce bitrate to retry.
HDMI output resolution cannot reach 4K:
HDMI outputs a video of 4K/60 fps. Please ensure that the collection device supports processing 4K/60 fps; if not supported, Titan will automatically reduce to other resolution specifications with frame rate of 60 fps.
