Insta360 Studio: Error Playing Media

Insta360 Studio: Error Playing Media

Applicable Models: ONE X, X2, X3, X4, X4 Air, X5, Ace, Ace Pro, Ace Pro 2, GO 3, GO 3S, GO Ultra, ONE R, and ONE RS

Description

When playing imported media that contains corrupted frames, Insta360 Studio may display the pop-up error message "Error playing the file. Please check if the file is corrupted." or "Error playing the file. Visit our website to download the repair tool." and stop playing the media.

Solution

It is recommended that you go to the Insta360 Website, update your Insta360 Studio to v5.8.4 or later and try importing the media again.

Optimized handling logic for corrupted frames in the new version of Insta360 Studio:

• When playing media with corrupted frames, it will no longer report an error or stop playback.
• Instead, it will replace the corrupted frame(s) with a red image displaying "Corrupted Frame".

• Only the segment containing the corrupted frame is affected; the rest of the media plays normally.

You can import your media into the Project page of Insta360 Studio, trim out the corrupted frames directly, and then use the media as normal.

Please note: Currently, corrupted frames cannot be repaired and can only be removed by trimming.

If you still encounter the above pop-up error messages when playing media after updating Insta360 Studio to v5.8.4 or later, please contact Insta360 Customer Support for assistance.