Insta360 Studio: Slow Progress or Lagging During Media Export

Insta360 Studio: Slow Progress or Lagging During Media Export

Applicable Models: ONE X, X2, X3, X4, X4 Air, X5, Ace, Ace Pro, Ace Pro 2, GO 3, GO 3S, GO Ultra, ONE R, and ONE RS

Description

When exporting local media using Insta360 Studio, slow progress or lagging may occur.

Solution

I. Update your Insta360 Studio to the latest version

Check if your Insta360 Studio is updated to the latest version. If not, you can update it through the following methods:

Method 1: Open Insta360 Studio > click "Menu" at the top > select "Help" > click "Check for Updates" and follow the prompts to update.

Method 2: Visit Insta360 Downloads, download and install the latest version of Insta360 Studio.

II. Change preferences in Insta360 Studio

The export speed in Insta360 Studio is mainly influenced by the performance of your computer's graphics card. Please try adjusting the following settings to improve export efficiency:

1. Click "Menu" at the top of Studio > select "Settings" > click "User Preference" > "Codecs" > select all options under "Exporter Codec". (See Fig. 1)
2. Click "Hardware Acceleration" in "User Preference" > select "Auto" under "Image Processing Acceleration". (See Fig. 2)
3. When exporting videos, you can appropriately lower the bitrate. (See Fig. 3)

III. Update your computer's graphics card driver

Outdated graphics card drivers may lead to abnormal editing performance. You can follow the steps below based on your computer's operating system (Mac/Windows):

Mac

Graphics card drivers on Mac are updated along with macOS system updates:

1. Click the Apple icon in the top left corner of the screen and select "System Settings" or "System Preferences".
2. Click "Software Update", and the system will automatically check for available updates.
3. If applicable updates are available, click "Update Now". After completion, the graphics card driver will be updated simultaneously.

Please note: For devices like Mac Pro that support discrete graphics cards, the graphics card driver is also installed automatically with macOS updates.

Windows

Graphics card drivers can be updated automatically via "Device Manager", or you can manually download updates from the graphics card manufacturer's website:

• Method 1: Update via Device Manager
  1. Right-click the "Start" button in the bottom left corner of the desktop and select "Device Manager".
  2. Expand "Display adapters", right-click the name of the graphics card currently in use, and select "Update driver".
  3. Select "Search automatically for drivers", and the system will automatically find and install the latest driver.
• Method 2: Manually update the driver via the graphics card manufacturer's website

For some graphics cards, you need to visit the graphics card manufacturer's website, search for and download the latest driver based on your graphics card model. Below are the official driver download links for common graphics cards:

• Intel Driver Download; if your computer has an Intel graphics card and you are unfamiliar with the driver update process, you can install the patch.
• AMD Driver Download; if your computer has an AMD graphics card, you can install the patch.
• NVIDIA Driver Download

If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.