Camera Troubleshooting

Q1 What should I do if the indicator light flashes blue?

A flashing blue light indicates one of the following:

• No microSD card
  
• The microSD card is not recognized by the camera
  
• The micro SD card is full or has an error
  

Back up the files on the microSD card to another device, then format the card in exFAT format on a computer.

If this doesn’t work, please click here to contact us and we will do our best to help.

Q2 What should I do if Insta360 Sphere shows low SD card speed?

Sphere is compatible with exFAT formatted microSD cards with the UHS-I bus interface and Video Speed Class V30 rating. If the microSD card’s writing speed doesn’t meet the requirements or there is too much file fragmentation, it may show low SD card speed.

Please check whether the microSD card you’re using meets the basic requirements: UHS-I, V30 and exFAT format.

If your card does meet these requirements, please backup the files to the card and format it in exFAT format.

If the card speed is still low, click here to contact us for further support.

Q3 What should I do if I can’t install the Insta360 app on my mobile device?

First, click here to check if you can download and install the app from our official website.

If this doesn’t work, it is most likely caused by incompatibility. Please check the compatibility list for the Insta360 app.

• If your device does meet the requirements but the app still cannot be installed, please click here to contact us and we will do our best to help.
  

Q4 What should I do if the Insta360 Sphere battery cannot be charged?

If the battery is installed in Sphere and cannot charge, please follow the steps below:

1.Make sure the Type-C cable and charging adapter are both working and the adapter output is 5V 2A.

2.Check that the battery’s connection area is clean and dry. Wipe the connection area with a cloth, then try again.

If this doesn’t work, click here to contact us and we will do our best to help.

Q5 What should I do if I can't connect to the camera’s WiFi?

Please restart the camera and your mobile device, then try again.

If this doesn’t work, go to your mobile device’s WiFi settings and see if you can connect directly to the camera’s WiFi signal.

If this doesn’t work, click here to contact us and we will do our best to help.

Q6 Is there a way to force Insta360 Sphere to shut down?

If the camera doesn’t respond when you press the buttons, the camera may be frozen. In this situation, remove the battery to perform a force shutdown. Or, long-press the battery display button for 4+ seconds to power off, then press the power button and the camera will restart.

Q7 What should I do if Sphere won’t turn on?

If Sphere won’t turn on, please follow the below steps:
Step 1: Does the battery have enough power?——Connect the camera to a 5V 2A adapter with the charge cable and charge for 15 minutes. Then, try to turn on the camera again.
Step 2: Is the charging adapter/cable working normally?——Check if they are functioning correctly by testing with other devices.

If this doesn’t work, click here to contact us and we will do our best to help.

Please click here to contact us for further support.