Insta360 Care & FlexiCare Purchase and Usage Guide

Insta360 Care & FlexiCare Purchase and Usage Guide

I. Product introduction

1. What are Insta360 Care and Insta360 FlexiCare?

• Insta360 Care is Insta360's first-generation value-added service for accidental damage protection, offering one year of coverage for accidental damage to your device. If your device suffers non-intentional damage (e.g., lens breakage) during normal use or due to accidental incidents, you are entitled to one free repair during the coverage period.
• Insta360 FlexiCare is an upgraded version of Insta360 Care. It provides up to 4 accidental damage replacement claims over two years, covering a wide range of scenarios such as unexpected collisions, drops, and water damage. Additionally, your device remains eligible for standard warranty coverage throughout the service period. The service term is either 1 year (for the 1-Year Plan) or 2 years (for the 2-Year Plan), starting automatically upon successful activation of the service.

*If your device experiences a malfunction within the standard warranty period or the FlexiCare term, such incidents will not count against your available Care service claims.

2. What is the difference between Insta360 Care, Insta360 FlexiCare, and the standard warranty?

Service Type	Insta360 Care	Insta360 FlexiCare	Standard Warranty
Service Coverage	One free repair or replacement service *Free repair available only in the Chinese Mainland (excluding Hong Kong, Macau, and Taiwan) and Germany	"Replacement only, no repair" service	Coverage for non-user-induced performance defects or quality issues
Service Nature	Optional paid value-added service	Optional paid value-added service	Included with product purchase
Service Scope	Damage during normal use or accidental damage	Damage during normal use or accidental damage	Non-user-induced performance defects
Service Duration	1 year (1 replacement)	1-Year Plan (2 replacements within 1 year) 2-Year Plan (4 replacements within 2 years)	Typically 1 year (varies by region or product model) For details, please refer to the After-Sales Service Policy
Cost for Repair/Replacement	Free (No additional repair fees if within the service scope after purchasing the service)	Replacement fee applies (The cost varies by model. It must be paid according to the replacement fee for each model at the time of replacement.)	Free
Round-Trip Free Shipping	Supported	Supported	Supported
Subscription Option	Subscribe when buying a new device or within 15 days after purchase with the serial number via Insta360 Store	Subscribe when buying a new device or within 30 days after purchase with the serial number via Insta360 Store.	Not applicable
	*You cannot subscribe both Insta360 Care and Insta360 FlexiCare for the same product.
Renewal	Not supported	Insta360 FlexiCare renewal: 1-Year Plan: Users may renew the plan on Insta360 Store within 15 days after expiration to get an additional year of coverage with 2 replacement claims. 2-Year Plan: Not eligible for renewal.	Not applicable

II. Purchase guidelines

1. Supported regions/countries for purchase

Please visit Insta360 Store, switch to the corresponding region at the top of the page, and select a specific product to check whether Insta360 Care or Insta360 FlexiCare is available for purchase in your area. Currently, Insta360 FlexiCare and Insta360 Care offer global coverage; however, countries like Saudi Arabia, Kuwait, Israel, India, Brazil, Iceland, Andorra, Monaco, and Russia are not yet included.

*Please note: The service fulfillment location for Insta360 Care and Insta360 FlexiCare must match the region selected at the time of purchase on Insta360 Store. If your actual shipping address differs from the region selected during purchase, you will be responsible for any additional shipping costs resulting from this discrepancy.

2. Supported models and service pricing

Insta360 Care

Payment method: One-time payment. You pay the full service fee at the time of purchase. No additional repair fees are required when claiming the service.

Supported Products	Covered Components	Original Subscription Price
Insta360 X3 / X2	Insta360 X3 / X2 main unit	Vary between regions. For specific purchase & replacement fees, visit Insta360 Store and switch to the corresponding region and product to view details.
Insta360 GO 3 / GO 2	Insta360 main unit, GO 3 action pod / GO 2 charging case
Insta360 Flow / Flow Pro	Insta360 Flow / Flow Pro main unit
Insta360 Link	Insta360 Link main unit

*Co-branded, collaborative products, non-Insta360 products, and accessory products are not covered by Insta360 Care.

Insta360 FlexiCare

• Payment method: Pay-as-you-go. You pay a service fee at the time of purchase. When claiming the service, you only pay a small replacement fee to receive a new unit.
• Insta360 FlexiCare 1-Year Plan: 2 accidental damage replacement claims within 1 year

Supported Products	Covered Components	Original Purchase Price	Replacement Fee
Insta360 Wave	Insta360 Wave main unit	Vary between regions. For specific purchase & replacement fees, visit Insta360 Store and switch to the corresponding region and product to view details.	Vary between regions. For specific purchase & replacement fees, visit Insta360 Store and switch to the corresponding region and product to view details.
Insta360 GO Ultra / GO 3S	Insta360 GO Ultra/GO 3S main unit and Action Pod
Insta360 Flow 2 / Flow 2 Pro	Insta360 Flow 2 Pro main unit
Insta360 Ace / Ace Pro / Ace Pro 2	Insta360 Ace/Ace Pro/Ace Pro 2 main unit
Insta360 Ace Pro 2 Marc Márquez Edition	Insta360 Ace Pro 2 Marc Márquez Edition main unit and battery
Insta360 X4 / X4 Air / X5	Insta360 X4 / X4 Air / X5 main unit and battery
Insta360 Link 2 / Link 2C	Insta360 Link 2/Link 2C main unit
Insta360 Link 2 Pro / Link 2C Pro	Insta360 Link 2 Pro / Link 2C Pro main unit

• Insta360 FlexiCare 2-Year Plan & 1-Year Plan Renewal: 4 accidental damage replacement claims within 2 years
• All 4 replacement claims can be used at any time within 2 years, as needed.
• If you renew a 1-year plan for another term, the renewed coverage will take effect the day after the original service expires, giving you 2 replacement claims within 1 year, namely a total of 4 replacement claims over 2 years.

Supported Products	Covered Components	Original Purchase Price		Replacement Fee
		1-Year Plan Renewal	2-Year Plan
Insta360 Wave	Insta360 Wave main unit	Vary between regions. For specific purchase & replacement fees, visit Insta360 Store and switch to the corresponding region and product to view details.	Vary between regions. For specific purchase & replacement fees, visit Insta360 Store and switch to the corresponding region and product to view details.	Vary between regions. For specific purchase & replacement fees, visit Insta360 Store and switch to the corresponding region and product to view details.
Insta360 GO Ultra / GO 3S	Insta360 GO Ultra / GO 3S main unit and Action Pod
Insta360 Flow 2 / Flow 2 Pro	Insta360 Flow 2 Pro main unit
Insta360 Ace Pro / Ace Pro 2	Insta360 Ace Pro / Ace Pro 2 main unit
Insta360 Ace Pro 2 Marc Márquez Edition	Insta360 Ace Pro 2 Marc Márquez Edition main unit and battery
Insta360 X4 / X4 Air / X5	Insta360 X4 / X4 Air / X5 main unit and battery
Insta360 Link 2 / Link 2C	Insta360 Link 2 / Link 2C main unit
Insta360 Link 2 Pro / Link 2C Pro	Insta360 Link 2 Pro / Link 2C Pro main unit

*Only certain specified co-branded models (X4 BMW Edition, X5 BMW Edition, Ace Pro 2 MM93 Edition, and GO 3S Doraemon Edition) are eligible for Insta360 FlexiCare. All other co-branded or collaborative products, non-genuine Insta360 products, and accessory products are not covered under Insta360 FlexiCare.

3. Invoice information

• After purchasing any Insta360 Care or Insta360 FlexiCare, you may request an invoice.
• The invoice issued will be an electronic ordinary invoice, categorized under service fees or a similar category.

4. Service transfer and refund policy

• Service transfer: Insta360 Care is permanently linked to the original device's serial number at the time of activation and cannot be transferred to another device.
• Service refund: Available only under specific conditions.
  • If your Insta360 Care or Insta360 FlexiCare is purchased together with your device, and you initiate a return or exchange of the device within 15 days of purchase, the associated Care service may be refunded along with the device.
  • Once this period has expired or the service has already been used, no refunds will be permitted. For full details, please refer to the Insta360 Care Customer Service Agreement and Insta360 FlexiCare Service Terms.

III. Usage guide

1. How to bind your Insta360 Care or FlexiCare after purchase?

• Purchased via Insta360 Store:
  • Purchased with a new device: After purchase, your service will be automatically activated and linked to your device—no manual action required.
  • Purchased separately: Enter the device serial number during the purchase process. Upon successful order placement, the service will be automatically activated and bound to the device.
• Purchased via other platforms: After purchase, you can complete the binding by entering the product serial number and activation code on the Insta360 Website.

Please note:

Timeframe Requirements for Service Activation and Binding

• Insta360 FlexiCare: The device must be brand new and unactivated, or activated within 30 days.
• Insta360 Care: The device must be brand new and unactivated, or activated within 15 days.

2. When does Insta360 Care / Insta360 FlexiCare take effect?

The effective date of Insta360 Care / Insta360 FlexiCare shall be the date on which the service is successfully bound.

3. How to check your Insta360 Care / FlexiCare benefits?

You can check your current service status at any time via the Insta360 Care Service Benefits Inquiry page.

4. How to use FlexiCare?

• Insta360 FlexiCare: If the device has been bound to Insta360 FlexiCare and suffers accidental damage, and the user wishes to replace the device, users in the Chinese Mainland (excluding Hong Kong, Macao, Taiwan and overseas regions) may submit an application through the Insta360 FlexiCare portal.

• Self-service mail-in repair: If your device is not yet bound to Insta360 Care or FlexiCare, and you wish to have the device further inspected or receive free warranty service, you may use Insta360 FlexiCare. Please go to Insta360 Website > Support > Convenient Service > Insta360 Repair Service, fill in the required information, and ship your device to the designated service center in your region to enjoy the applicable benefits of discounted repair or free warranty service.

5. Is the product replaced under Insta360 Care / Insta360 FlexiCare a used camera?

Products replaced under the Insta360 Care / Insta360 FlexiCare service are brand-new or products with the same functionality as a brand-new product.

IV. Insta360 FlexiCare renewal

1. How to participate in the renewal program?

• Eligibility requirements: Your device was once subscribed to an Insta360 FlexiCare 1-Year Plan, and the service has expired within the past 15 days.
• Renewal steps:
  • Go to Insta360 Store > click Coverage > click Insta360 FlexiCare
  • Select your device model, click to purchase Insta360 FlexiCare 1-Year Plan, and enter your product serial number to complete the renewal.

2. What are the differences between the 1-Year and 2-Year Plans of Insta360 FlexiCare? Which should you choose?

If you have not purchased Insta360 FlexiCare yet, we highly recommend the 2-Year Plan. With it, you can receive 4 accidental damage replacement claims over 2 years and 2 years of standard warranty coverage at a better price.

If you have already purchased Insta360 FlexiCare 1-Year Plan, you may renew it for another term at any time after your initial purchase or within 15 days after the service expires via Insta360 Store. Upon renewal, you will receive an additional 1 year of coverage, including 2 accidental damage replacement claims and 1 year of standard warranty. The renewed coverage will automatically take effect immediately after your Insta360 FlexiCare 1-Year Plan expires.

3. What happens to unused benefits from the original 1-Year Plan after renewal?

After renewal, any unused replacement claims from your original Insta360 FlexiCare 1-Year Plan cannot be carried over to the second year.