| Error Code | Meaning | Solution |
|---|---|---|
| 310 | MicroSD card not inserted | Check if all the MicroSD cards are usable and inserted in the camera. |
| 311 | No enough storage space in MicroSD card | Find out the problematic MicroSD card based on the card number shown on the camera screen. Clean its files or change other MicroSD card. |
| 312 | MicroSD card is write-protected or removed when recording video | If the MicroSD card has been corrupted, please try formatting to exFat again. |
| 313 | MicroSD card's write speed doesn't meet requirements due to the accumulation of file fragments. | Please use computer to format the MicroSD card again. |
| 413 | The operation was not allowed under this situation | Press any button to eliminate this error; if it doesn't help, please restart the camera. |
| 414 | Microphone error | If you are using external microphone, please unplug it and plug in again; then start to shoot. |
| 415 | Optical flow stitching error | Please try shooting again. |
| 417 | The temperature of camera is too high | Wait and retry. |
| 418 | Module is busy | Try again. |
| 430 | File open error | Check if the SD card was write-protected. |
| 431 | File io error | Check if the SD card was write-protected. |
| 432 | No enough storage space | Check the storage space of device. |
| 433 | No storage device | Connect storage device. |
| 434 | Low writing speed of storage device | Format the storage device to see whether it helps; if doesn't, please change the storage device. |
| 435 | MUX write error | Restart the camera. |
| 436 | MUX open error | Restart the camera. |
| 437 | Network reconnecting | Wait. |
| 438 | Network fails to reconnect | Check the network. |
| 439 | Network disconnected | Check the network. |
| 450 | System goes stuck | Restart the camera. |
| 460 | Failed to open lens module | 1. Turn off the camera, take out the battery and leave it for about 5 mins; then restart the camera. 2. If you are using H2N or other similar external audio devices, please be sure to follow the order: unplug H2N, start and set H2N; after these steps, you can connect it with Pro. |
| 462 | Lens module fails to read the command | 1. Turn off the camera, take out the battery and leave it for about 5 mins, and then restart the camera. 2. If you are using H2N or other similar external audio devices, please be sure to follow the order: unplug H2N, start and set H2N; after these steps, you can connect it with Pro. 3. If the Pro was dropped before, some internal components may have been broken and caused the failure. |
| 464 | Lens module fails to read data | Unplug all USB device and SD card to see whether such error disappears. If yes, the problem may be caused by the device. If the error keeps occurring, please restart the camera. |
| 466 | Lens module falls offline | Turn off the camera, take out the battery and leave it for about 5 mins, and then restart the camera. |
| 701/702/703 | SD card is locked | Check if the SD card is write-protected. |
| 811 | Fails to upgrade module | Try to upgrade the firmware again. If the problem cannot be solved, please contact our customer service team. |
| 1001 | Program start-up error | Reset or restart. |
Power adapter:
The camera adopts12V 5A power adapter with DC interface.
Battery type and duration:
The camera uses 5100 mAh replaceable battery. When the WiFi connection is off, battery life is about 50 min. To fully charge a battery takes about 2.5 hours.
Charging with power off:
When the camera is not fully charged, the red power indicating lamp will go on;
When the camera is fully charged, the green power indicating lamp will go on.
Charging with power on:
When the electricity quantity of the camera is below 10%, the red power indicating lamp will go on until the low-point protection is enabled or the camera is shut down upon exhaust of electricity;
When the electricity quantity of the camera is between 11% and 20%, the yellow power indicating lamp will go on;
When the electricity quantity of the camera is between 21% and 100%, the white power indicating lamp will go on;
When the camera operates, the work indicating lamp will be in the same color as the power indicating lamp.
