Notice of Suspension of Service and Support for Legacy Products


Dear User,

Thank you for your long-term support of Insta360. As you may know, complex technology products like Insta360 cameras have fixed life cycles. To provide you with premium product and service experience, we regularly optimize resource allocation to promote the development of new products and technology. This notice is to inform you that we will cease offering support and service for some of our legacy products.

Product Information:

Product Name Production Suspension Date Service Suspension Date
ONE Sep, 2020 September 5, 2025
Air Sep, 2020
Pro Sep, 2020
EVO Jul, 2020

As of September 5, 2025, we will no longer provide support and service for these products, including product inquiries, technical support, and product maintenance or repair. If you are still using any of the above products, we recommend upgrading to a newer model to enjoy our improved technology and efficient customer service.

We apologize for any inconvenience this may cause, and thank you for your understanding.

Best regards,
Insta360
insta360
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