Notice of Suspension of Service and Support for Legacy Products

Dear User,

Thank you for your long-term support of Insta360. As you may know, complex technology products like Insta360 cameras have fixed life cycles. To provide you with premium product and service experience, we regularly optimize resource allocation to promote the development of new products and technology. This notice is to inform you that we will cease offering support and service for some of our legacy products.

Product Information:

Product Name	Production Suspension Date	Service Suspension Date
ONE	Sep, 2020	September 5, 2025
Air	Sep, 2020
Pro	Sep, 2020
EVO	Jul, 2020

As of September 5, 2025, we will no longer provide support and service for these products, including product inquiries, technical support, and product maintenance or repair. If you are still using any of the above products, we recommend upgrading to a newer model to enjoy our improved technology and efficient customer service.

We apologize for any inconvenience this may cause, and thank you for your understanding.

Best regards,
Insta360