Connection Issues

Q1: What should I do if my device cannot detect the Wi-Fi signal of my ONE X2?

If there is no Wi-Fi signal of ONE X2 on the system settings page of your phone, please follow the steps below to troubleshoot.

Step 1: Please make sure that the phone can search for other Wi-Fi signals to confirm that the WiFi function of the phone is normal.

Step 2: Please use other devices or computers that support 5GHz Wi-Fi to test whether the camera's WiFi signal can be detected normally;

1: If one of the devices can search for signals (no need to connect), then it proves that the camera can broadcast Wi-Fi signals normally, please check whether it is because the mobile phone does not support searching for 5GHz Wi-Fi signals (please check the mobile phone specification: if it is not marked to support dual-band Wi-Fi or 802.11a/ac, then it is likely that the phone does not support this); if it is not supported by the phone, please refer to the steps below to switch the Wi-Fi frequency of ONE X2 to 2.4GHz.
--Android system: open the app—enter "Settings" and tap "Set the current region to camera"-select Indonesia-click on "Set to the camera", restart the camera and check again.
--iOS system: open the phone system settings, select Indonesia under region--return to the app page, reselect the camera's signal—try to connect.

2: If all devices cannot detect ONE X2's Wi-Fi signal, the camera may not be able to broadcast WiFi signals normally. In this case, please synchronize the country code of your area to the camera and try again; if it still does not work, synchronize the country code of Indonesia to the camera and try again; if it still can’t be found, please click here to contact us with all detailed info to send it back for inspection and repair.
--Android system: open the app—tap on the "Settings" tap on "Set the current region to camera"-select your region or Indonesia-tap "Set to the camera", restart the camera and check again.
--iOS system: open the phone system settings, select your region or Indonesia under region--return to the app page, reselect the camera's signal—try to connect.

Q2: What should I do if the phone can detect the ONE X2's signal, but the app cannot connect?

Please go to the mobile phone system page to check whether the Wi-Fi is connected;

If it is not connected, please make sure that the entered WiFi password is 88888888, and restart the camera and mobile phone, then try again;
If the phone still cannot connect to the Wi-Fi, please click on the Wi-Fi, and try again after forgetting the network;
If it still fails, try other mobile devices to enter the password to connect to confirm whether it is the phone's issue or the camera's.

If the system settings page has shown the connection, but the app page shows that it cannot be connected or not connected (Android phones), please go to the app's settings page, turn on "Force Connect" mode, reconnect and try again.

If it still doesn't work, please confirm that GPS positioning permission has been enabled for Insta360 app;
If it still doesn't work, please go to the phone system settings to make sure the WLAN+ or automatic WiFi switch option is off if there is an option.

If the phone still cannot connect to the WiFi signal of ONE X2 after the above operations, please click here to contact us with all detailed info for further support.

Q3: The voice control of ONE X2 is not working, what should I do?

If voice control is not working properly, please follow the steps or tutorials below to confirm the settings and operation is correct:

Check voice control is turned on;
Check the language setting of voice control is correct;
Check you are using the correct commands;
If you use AirPods to initiate voice control, please use the voice control function within 2 meters of the camera, please try shortening the distance for testing;
If you do not use AirPods to initiate voice control, please use the voice control function within 1 meter of the camera without too much noise in the environment, please shorten the distance for testing.

Please click here to contact us with all detailed info for further support if needed.

Q4: What should I do if ONE X2 cannot connect to the GPS remote control?

If the camera and GPS remote control are connected according to the tutorial, but the camera still cannot connect to the GPS remote control, please refer to the following steps to troubleshoot:

Please press the 2 buttons on the GPS remote control at the same time to unbind, and then refer to the tutorial to reconnect again;
If the camera still cannot connect to the GPS remote control, please press and hold the power button for 7-8 seconds until the indicator light is steady blue, reset the GPS remote control, and then reconnect again.

If after the above operations, the camera still cannot connect to the GPS remote control, please click here to contact us with all detailed info for further support.

Please click here to contact us for further support.