Link Series: Common Usage FAQ

Link Series: Common Usage FAQ

Applicable Models: Link 2 Pro, Link 2C Pro

1. What should I do if third-party platforms cannot access the camera of Insta360 Link 2C Pro/Insta360 Link 2 Pro or show no preview?

• Camera issues: Please check and turn off the Preview in Link Controller to ensure that the camera is not occupied.
• Virtual camera issues: Select the correct camera source in the third-party platform.
  • If you need to use functions such as makeup and virtual background, please turn on the "Virtual Camera" in Link Controller and select "Insta360 Virtual Camera" as the camera in the third-party platform.
  • If you do not use the virtual camera function, please directly select "Insta360 Link 2 Pro / Insta360 Link 2C Pro" as the camera in the third-party platform.

If the issue cannot be solved, please contact Insta360 Technical Support.

2. What should I do if the virtual camera function does not work on a third-party platform?

Please first turn on the "Virtual Camera" on Link Controller, select the desired effect, and then select "Insta360 Virtual Camera" on the third-party platform.

• Step 1: Open the virtual camera in Link Controller > select the virtual background, makeup, filter and other functions you need to use in the "Effects".
• Step 2: After opening the third-party software, select "Insta360 Virtual Camera" when selecting the camera device to output the virtual camera video stream.
• Step 3: If it still doesn't work, it is recommended that you uninstall and reinstall the virtual camera, and then reconnect the camera to the computer.

If the issue cannot be solved, please contact Insta360 Technical Support.

3. What should I do if the camera indicator light stays red?

• Please clean the area around the camera to ensure that it is not blocked and the rotating shaft is not stuck by any debris or foreign objects.
• Try to disconnect and reconnect the data cable or change the computer interface/try another device.
• Have you been using the device for a long time and caused it to overheat? If so, please stop using the device, let it cool down for a while, then try again.

If the issue cannot be solved, please contact Insta360 Technical Support.

4. What should I do if Link Controller cannot recognize the camera?

Step 1: Please replug or try to change the USB interface/cable/computer.

Step 2: Check if other software/platforms (such as Teams, Zoom, OBS, etc.) can recognize the Link camera:

• Only Link Controller cannot recognize the camera:
  • Open Link Controller > click "Settings" > "Report Issue" > "Upload Log".
  • Select the date when the issue occurred, fill in a detailed issue description, and then click "Upload Logs".
  • After the upload is successful, click "Copy Log ID" and provide the log ID to Insta360 Technical Support.
• Neither Link Controller nor the third-party software can recognize the camera: Please submit a repair application through this link and send the device back for testing.

*Note: If there is no "Upload Log" option, please update Link Controller to the latest version.

5. What should I do if the computer cannot recognize the camera after connection?

• Update Link Controller to the latest version.
• Connect the Link camera directly to your computer using the original data cable, without using intermediate devices such as docking stations.
• Try to use a USB 3.0 port. If you are using a desktop computer, you can also try to use a USB 2.0 interface on the rear panel of the main unit.

If the issue cannot be solved, please contact Insta360 Technical Support.

6. What should I do if the Stream Deck plugin cannot be downloaded or the installation fails?

If you encounter such issues, it is usually related to Stream Deck software. It is recommended that you contact the Stream Deck customer service team for more info.