Instructions

Link Series: How to Retrieve Logs

Applicable Models: Link, Link 2, and Link 2C

When troubleshooting issues with the camera, retrieving logs of Insta360 Link Controller, the virtual camera, or the camera itself can help identify problems more quickly.

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Instructions

Scenario 1: Retrieve logs via client

1. Connect the camera to Insta360 Link Controller using the included USB cable.​
2. In the client interface, click the "..." icon in the upper right corner and select "Settings".​
3. On the page that appears, click "Report Issue", then select either "Retrieve Client Logs" or "Retrieve Device Logs" to export the corresponding logs.

• Retrieve camera logs a. Click "Retrieve Device Logs". The camera will automatically restart and enter the U-Disk Mode. b. Once this happens, locate a disk named "Link" on your computer. The "LOG" file inside this disk contains the camera logs.
• Retrieve client and virtual camera logs

Click "Retrieve Client Logs". This action exports both the client logs and the virtual camera logs simultaneously.

Windows: The logs are located in the same folder. The virtual_camera folder contains the virtual camera logs, while files named with dates, such as 2024-04-08.log, are client logs.

Mac: These logs are located in two separate folders. The virtual camera logs are located in the "Documents" folder, and the client logs are in another folder named with a date.

Scenario 2: Retrieve logs via computer system path

If the client cannot be launched, you can manually find the logs at the following paths:

• Windows: C:\Users\[Your Username]\AppData\Local\Insta360\Insta360 Link Controller\log
• Mac: /Users/[Your Username]/Library/Application Support/Insta360/Insta360 Link Controller/log

FAQ

How to distinguish among device logs, Link Controller logs, and virtual camera logs for Link series cameras?

• Link series device logs: The camera needs to be placed in U-Disk Mode, and the file format is ".zst".
• Link Controller logs: Logs are saved in the computer's disk. The camera does not need to be set to U-Disk Mode, and the files are named with dates (.log).
• Virtual camera logs: Logs are saved in the computer's disk. The camera does not need to be set to U-Disk Mode, and the files are located in the "virtual_camera" folder.