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If Insta360 Link doesn’t respond or freezes, double tap the Touch Key to exit the current operation mode. If it still doesn’t respond, you can disconnect Insta360 Link from your computer to power off, then restart the device by plugging in again. If these steps fail to resolve the issue, please click here to contact support.
If the gesture control function doesn't work or Link doesn't respond to gestures, please follow these steps: Step 1: Check in the Link Controller software that the gesture control function is enabled. Step 2: Make sure you are performing gestures correctly. You can click here to check the tutorial. Step 3: Disconnect Insta360 Link from your computer to power off, then restart the device by plugging in again. If these steps fail to resolve the issue, please click here to contact support.
Make sure four Recognition Markers included with the camera are successfully detected. To increase Link’s whiteboard detection ability, place it as directly in front of the whiteboard as possible. If the problem persists, double tap the Touch Key to exit the current operation mode or restart the device by unplugging from the computer and plugging it in again. If these steps fail to resolve the issue, please click here to contact support.
We suggest that you update the Link firmware to the latest version by upgrading in USB mode.
USB drive mode upgrade tutorial: 1）Use the Type-C USB cable that comes with the box to connect Insta360 Link to your computer. 2）Tap the Touch Key three times and check that the indicator light flashes white. Then, press and hold the Touch Key for 5 seconds, and the indicator light will turn blue. The indicator light will stay blue for 2 seconds, then it will turn white, indicating that Insta360 Link has entered update mode. You will be able to see a device named "INSTA360" in "My Computer". Note: When the white light flashes, you need to press and hold the Touch Key immediately. If the indicator light turns green after 5 seconds, the upgrade will exit and you need to repeat step 2. 3）Download the firmware update file here from Insta360's official website. Copy the file to the Insta360 Link hard drive named "INSTA360". 4）Tap the Touch Key three times and check that the white light flashes. Then, press and hold the Touch Key for 5 seconds, and the indicator light will turn blue. The device will restart and the blue light will flash slowly, indicating that the firmware is upgrading. 5)After successfully updating, Insta360 Link will return to its standard mode with the blue light illuminated.
⚠️Important ⚠️ Do not disconnect the USB connection during the firmware update.
