File Transfer

Edit and export files on a smartphone or computer in the Insta360 app or Insta360 Studio.

Transfer files from the camera to a smartphone

1. Connect the camera to the Insta360 app on either iOS or Android.
2. Open the app's album page.
3. Tap the check mark icon in the top right then select the file(s) you want to transfer.
   • Tap the export icon to save the file(s) to your phone's album. Do not exit the app or lock your phone while exporting.
   • Tap the download icon to download the file(s) to the app album.

If the camera can't connect to the Insta360 app, try the following:

1. Update the firmware of both the camera and app to the latest version.
2. Go to your phone's system page to check if the Wi-Fi is connected.
   • If it is not connected, please enter the Wi-Fi password, restart the camera and phone, then try again.
   • If you're still having trouble connecting, you can go to the Wi-Fi page of your phone, tap on the camera's Wi-Fi from the list of networks, click "forget this network" and try to connect again.
3. Make sure GPS and Bluetooth permissions are on for the Insta360 App.
   • On Android, ensure WLAN+ or Auto Switch Wi-Fi is off (if there is such a setting).
   • On iPhone, enter Settings, find Insta360, ensure Local Network is on.
     
     

Transfer files from camera to computer (Mac/Windows)

1. Use the official USB-C cable to connect the camera to a computer.
2. Turn the camera on and select USB Drive Mode. Wait for the computer to recognize the camera drive.
3. Open DCIM, then the Camera01 folder, and copy photos/videos from this folder to the computer.

If the camera can't connect to the computer, try the following:

1. Ensure the camera firmware is up to date.
2. Use the official data cable for transfer, as non-official cables may have compatibility issues.
3. Make sure the camera is powered on.