GO Series: Camera Lens is Scratched, Scuffed, or Damaged

GO Series: Camera Lens is Scratched, Scuffed, or Damaged

Applicable Models: GO 3, GO 3S, and GO Ultra

Scenario 1: Minor marks

It is recommended that you gently wipe the lens with a soft tissue, lens cloth, or cotton swab lightly moistened with alcohol to check whether the marks disappear.

Scenario 2: Obvious marks

If the camera lens shows clear signs of impact from being dropped or knocked, please follow the instructions below to send it for repair.

If the issue persists, we recommend you apply for Insta360 Repair Service for professional diagnostics.