Connection

Q1 How to reconnect GO 3 to a new action pod?

Power On: Long press GO 3 camera button for 2 seconds to power on, and press the power key of the expansion pod to turn it on.
Pairing: Remove the sticker from the back of GO 3 camera, place it into the action pod, and when the real-time image of GO 3 camera appears on the action pod, the pairing is successful.
Upgrade: If the action pod displays a "firmware incompatibility" screen, please follow the instructions to upgrade the firmware, after which it can be used normally.

*Place GO 3 camera into the new action pod without disconnecting the original connection. Power on GO 3 camera and then turn on the action pod for automatic pairing.

Q2 Does GO 3 support wired connection to Apple/Android phones?

No.

Q3 If the screen says "Please put GO 3 in the Action Pod to browse album" (Figure 1) but GO 3 is already in the Action Pod, what should I do?

1. If you see a Bluetooth symbol (Figure 2) next to the GO 3 camera icon, it means playback is not ready. Try removing GO 3 from the Action Pod, then replace it, wait 10-15 seconds, and see whether the Bluetooth icon disappears (Figure 3).
   Note: This usually happens when GO 3 has just been turned on or has just been put back into the Action Pod.
   

2. If the Bluetooth icon does not go away after 10-15 seconds, remove GO 3 from the Action Pod and make sure there is no dust or debris on the contact points. Place GO 3 back in the Action Pod and try again.
   
3. Make sure GO 3 and the Action Pod have the latest firmware update. If not, upgrade to the latest version by connecting to the Insta360 app, and try again.
   
4. If the above steps do not work, remove GO 3 from the Action Pod, then press and hold the GO 3 button and Action Pod power button for 7 seconds to reset them. Place GO 3 into the Action Pod and try again.
   
   If the issue persists, please contact the Insta360 support team for assistance.

Q4 What should I do if GO 3 cannot be recognized by my computer?

1. If it is your first time connecting the camera, please make sure the sticker on the back of GO 3 has been removed.
2. Please make sure that GO 3 is placed correctly into the Action Pod, that the contact points are clean, and that both GO 3 and the Action Pod are turned on.
3. After confirming the above 3 steps:
   1. Try unplugging and re-plugging the camera's charging cable into the computer.
   2. If GO 3 still cannot be recognized by your computer, remove GO 3 from the Action Pod, press and hold GO 3 button and Action Pod power button for 7 seconds to reset them. Place GO 3 back in the Action Pod, turn it on, and connect it to the computer.
   3. If the reset does not work, try connecting the camera to the computer with a different cable, try a different USB port, or even a different computer, and try again.

If the issue persists, please contact the Insta360 support team for assistance.

Q5 What should I do if GO 3 is not recognized by the Action Pod?

1. If this is your first time using the camera, please make sure the sticker on the back of GO 3 has been removed.
2. Please make sure that the contact points of GO 3 and the Action Pod are not damaged/dirty and that the Action Pod has sufficient power. If the Action Pod screen shows low power, please charge it before trying again.
3. If the Action Pod battery level is sufficient, remove GO 3 from the Action Pod, and press and hold the GO 3 button and Action Pod power button for 7 seconds to reset them. Place GO 3 back in the Action Pod to try again.
   
   If the issue persists, please contact the Insta360 support team for assistance.

Q6 What is the maximum Bluetooth transmission distance between GO 3 and the Action Pod?

We recommend using GO 3 and the Action Pod no further than 5 meters (16 feet) apart.

Q7 What should I do if GO 3 cannot be woken up when removed from the Action Pod?

Remove GO 3 from the Action Pod and press and hold the GO 3 button and Action Pod power button for 7 seconds to reset them. Then place GO 3 back in the Action Pod and turn it on by pressing the Action Pod power button to try again.