Charging

Q1 What should I do if GO 2 won't turn on?

If GO 2 won't turn on, please follow the steps below:

1. Please take GO 2 out from the Charge Case and long press the button on GO 2 and the Charge Case Mode Button for 7 seconds to restart, then press the button for 1-2 seconds to see if it can power on.
   
2. If it still won't turn on, please put GO 2 into the fully charged Charge Case and make sure the GO 2 is fully charged.
3. If the camera is fully charged and still can't turn on, please help to record the charging process and send us the video for further support.
   

Q2 What should I do if GO 2 won't charge?

If GO 2 won't charge after putting it into the Charge Case, please follow the steps below:

1. If it is the first time you charge the camera, please make sure the black sticker on the back of the GO 2 has been removed.
2. Please make sure the Charge Case is fully charged, and the working temperature of the Charge Case is 0~55°C.
3. Please make sure GO 2 is placed correctly into the Charge Case and the charging points are clean and dry.
4. Please take GO 2 out from the Charge Case, then long-press the button on GO 2 and the Charge Case Mode Button for 7 seconds to restart, then see if it can be charged.
   
   

If the camera still won't charge, please record a video of the charging process and send us for further support.

Q3 What should I do if the Charge Case won't charge?

If the Charge Case won't charge, please follow the below steps:

1. Please confirm you are using a 5V 2A adapter and the official USB cable to charge the Charge Case.
2. Please take GO 2 out from the Charge Case and long-press the Mode Button to restart the Charge Case.
   
3. Please try to charge using another functional adapter if possible.

Note: Please use USB type-A to type-C cable or use an adapter with USB type-C to type-C cable to charge the Charge Case.

If the Charge Case still won't charge, please record a video of the charging process and send us for further inspection.

Q4 What should I do if the run time of GO 2 seems poor?

Please follow the below steps:

1. Please select the Timelapse video mode and choose 0.5 second as interval. Record a video in an indoor environment to see what's the maximum run time when GO 2 is fully charged.
2. If the duration of the video is equal to or near 1.5 minutes, then the battery life is normal. If not, please let us know for further support.
   

Note: In order to avoid long standby time affecting the test results, please keep recording continuously during the test until the camera is out of power; please don't connect GO 2 to your phone during the test.

Q5 What's the battery capacity of GO 2 and run time if it is fully charged?

The battery capacity is 210mAh, and the fully charged GO 2 can be used for about 30 minutes when shooting in basic mode. When used with the fully-charged Charge Case, GO 2 can be used for 150 minutes.

Note:

1. Due to the time setting for single-segment video and the high temperature protection, so the maximum run time of fully-charged GO 2 alone outside the Charge Case, that is, the total run time of multiple videos is 30 minutes for Basic stabilization video and 20 minutes for Flowstate stabilization video.
2. The maximum run time of GO 2 in the fully-charged Charge Case, that is, the total run time of multiple videos is 150 minutes for Basic stabilization video and 110 minutes for Flowstate stabilization video.
   

Q6 How can I charge GO 2?

Place GO 2 into the Charge Case, aligning the charging points on the back of the camera with the charging points in the case. GO 2 will then start charging automatically.

Q7 How long does it take to charge the Charge Case?

The Charge Case can be charged to 80% in 47 minutes and 100% in 65 minutes. Use the included Type-C USB charge cable and a 5V2A adapter to charge.

Q8 Does GO 2 support simultaneous shooting and charging?

Yes, you can shoot with GO 2 while it is charging in the Charge Case.

Q9 How long does it take to charge GO 2 with the Charge Case?

Given the Charge Case has enough power, GO 2 can be charged to 80% in 23 minutes and 100% in 35 minutes.

Please click here to contact us for further support.