Flow Series: Failure to Connect to the Insta360 App via Bluetooth

Flow Series: Failure to Connect to the Insta360 App via Bluetooth

Applicable Models: Flow, Flow Pro, Flow 2, and Flow 2 Pro

Description

1. A Bluetooth connection failure alert appears in the Insta360 app.
2. The gimbal's Bluetooth signal cannot be detected in the Insta360 app.
3. The gimbal's Bluetooth signal is not detectable in the phone's settings.

Solution

1. Update the Insta360 app to the latest version.
2. Reset gimbal's Bluetooth: Press and hold both the Trigger Button and Shutter Button for three seconds. A series of "beep-beep-beep" sounds indicates a successful Bluetooth reset. Then try reconnecting.

3. Reset Bluetooth on your phone: Locate the "Bluetooth" setting on your phone > unpair the phone from the gimbal > turn off Bluetooth > turn Bluetooth back on and search for the gimbal's Bluetooth signal > tap the gimbal's Bluetooth name to connect.

*Bluetooth name: Flow / Flow Pro / Flow 2 Pro + the last six digits of the product serial number.

Please refer to: Flow Series: How to Find Gimbal's Serial Number

Please note:

• Please ensure the Insta360 app has been granted permissions for Bluetooth, local network, and mobile data.
• The gimbal can only be connected to one phone at a time. If the gimbal is already connected to a phone via Bluetooth, its Bluetooth signal will not be detectable by other phones.