Q1 How can I get help with using the camera?

Q1 How can I get help with using the camera?

Please visit https://www.insta360.com/support to find product support for your specific camera model.

Q2 Can I turn on and off the camera through USB without using the power button by removing the battery?

X5 and X4 Air can be powered on and off via USB; X4 can be powered on via USB but cannot be powered off via USB, and can also be powered off by removing the battery; X3 and ONE RS 1-Inch do not support USB power on/off.

Q3 What voltage and current do the X-series cameras require to operate normally?

A stable power supply of 5V3A is required for normal operation.

Q4 What is the safety distance for camera stitching?

The safe stitching distance for X5, X4, and X4 Air is 0.8m, while for X3 it is 0.6m. Each panoramic camera has a safe distance because there is parallax between the two lenses, and areas too close cannot be stitched, just like the different images seen by the left and right eyes of a person. However, beyond the safe distance, the parallax is eliminated, and stitching can proceed normally. To achieve good stitching results, X5, X4, and X4 Air should be at least 0.8 meters away from the subject being filmed.

Q5 Can the Wi-Fi subnet be modified?

Modifying the Wi-Fi subnet is not supported.

Q6 Can the camera connect to a router's Wi-Fi?

The camera cannot be connected to a router's Wi-Fi.