Q1 How can I get help with using the camera?

Please visit https://www.insta360.com/support to find product support for your specific camera model.

Q2 Can I turn on and off the camera through USB without using the power button by removing the battery?

The X5 supports power-on and shutdown via USB power supply. The X4 supports power-on via USB power supply but does not support USB shutdown. However, it can be powered off by cutting the power supply if the battery is removed. The X3 and One RS 1-Inch do not support USB power control.

Q3 What voltage and current do the X-series cameras require to operate normally?

A stable power supply of 5V3A is required for normal operation.

Q4 What is the safety distance for camera stitching?

The safe stitching distance for X5 and X4 is 0.8m, while for X3, it is 0.6m. Each panoramic camera has a defined safe distance due to the parallax between lenses, which prevents proper stitching for close objects. Beyond the safe distance, parallax is eliminated, enabling seamless stitching. For optimal results, the X5 and X4 should maintain a minimum distance of 0.8m from the subject.

Q5 Can the Wi-Fi subnet be modified?

Modifying the Wi-Fi subnet is not supported.

Q6 Can the camera connect to a router's Wi-Fi?

The camera cannot be connected to a router's Wi-Fi.