Insta360 App: Stats Authorization / Login / Account Linking Failed

Insta360 App: Stats Authorization / Login / Account Linking Failed

Applicable Models: ONE X, X2, X3, X4, X4 Air, X5, Ace, Ace Pro, Ace Pro 2, GO 3, GO 3S, GO Ultra, ONE R, and ONE RS

Scenario 1: After the Insta360 app is updated to v2.0.0 or later, there is no response when tapping on the Stats data source (linked accounts) page

Solution

Please tap the text "Unauthorized" on the page to check if you can successfully link the account.

Scenario 2: "INVALID SIGN IN. (PASSWORD ARE CASE SENSITIVE)" or "Authorization failed" error occurs during login

Solution

Verify your account and password

We recommend logging in via the web version or the corresponding third-party device app (e.g., the Garmin Connect app) to confirm that your account and password are correct. Note that passwords are case-sensitive.

You can visit the following websites to log in or download the corresponding app for your device:

• Garmin Connect
• iGPSPORT

Scenario 3: Unable to authorize login to a Strava account

Reason

The web login environment is unstable.

Solution

1. Install the Strava app on your phone and log into your Strava account through the Strava app.
2. Ensure your phone has a normal network connection.

Scenario 4: Strava webpage shows Error 403 when authorizing login from within the Insta360 app

Solution

This is an authorization-related issue between Insta360 and Strava. We are aware of this issue and are actively communicating with Strava to resolve it. Thank you for your patience.

If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.