Insta360 App: Unable to Install the Insta360 App on Huawei / Honor Phones
Insta360 App: Unable to Install the Insta360 App on Huawei / Honor Phones
Applicable Models: ONE X, X2, X3, X4, X5, Ace, Ace Pro, Ace Pro 2, GO 3, GO 3S, GO Ultra, Flow, Flow Pro, Flow 2, Flow 2 Pro, ONE R, and ONE RS
Reason
This issue is caused by the system security settings of Huawei phones: The "Enhanced Protection" feature of Pure Mode on Huawei devices, by default, only allows the installation of apps verified by Huawei AppGallery. As the Insta360 app is currently not listed in Huawei AppGallery, the installation is blocked.
Solution
Scenario 1: Unable to install the Insta360 app on HarmonyOS NEXT (HarmonyOS 5.0)
The Insta360 app does not currently officially support this system and cannot be downloaded or installed. We are actively working on the development and testing of a compatible version and will provide updates on the progress in due course.
Scenario 2: When attempting to install the Insta360 app on HarmonyOS NEXT, a security prompt appears stating: "Under the enhanced protection of Pure Mode, only apps that have passed the Huawei AppGallery security check are supported for installation."
The Insta360 app has passed security reviews in other major app stores, and its security is guaranteed. You can complete the installation by disabling the "Enhanced Protection" feature:
- Open "Settings" on your Huawei or Honor phone. Find and access the "System & Updates" option.
- Select "Pure Mode". Locate the "Enhanced Protection" toggle and switch it OFF.
- After disabling it, try downloading and installing the Insta360 app again.
- During the installation process, a prompt will appear stating: "You have acknowledged the app is unverified." You must check the box for this prompt to proceed and complete the installation.
We are consistently committed to protecting user data and ensuring device security. If you still have any concerns regarding the security of the Insta360 app, please feel free to contact Insta360 Customer Support.
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