Insta360 App: Delete and Retrieve Media Files

Insta360 App: Delete and Retrieve Media Files

Applicable Models: ONE X, X2, X3, X4, X5, Ace, Ace Pro, Ace Pro 2, GO 3, GO 3S, and GO Ultra

This article describes how to delete media files within the Insta360 app. Before deleting media files or formatting the memory card, please ensure you have backed up any important media to your phone's album or computer.

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How to delete media files

Insta360 app versions prior to v2.0.0

You can find the Delete option on the following pages:

• Album page (where you can select a clip): Long press media to delete it.
• Playback page in Album: Tap "Delete File".
• Edit page: Tap "Create a Video" > "Delete".

Insta360 app v2.0.0 and later versions

Method 1: In Album, long press the media you want to delete and select "Delete".

Method 2: On the playback page for a specific media in Album, open the left sidebar and select "Delete".

How to retrieve media files

Please check if the original media file still exists in the camera that recorded it:

• If you have only deleted the local file within the Insta360 app, but the original file is still in the camera: Reconnect the camera to the Insta360 app (ensure the camera is powered on). Once connected successfully, you can view the file again within the app.
• If the original file has been deleted from the camera: The file cannot be retrieved.

Please note: To avoid file loss, it is recommended to back up important files to a computer, cloud drive, or another storage device before deleting them or formatting the camera's memory card.

FAQ

1. Is the "Retrieve Historical Files" feature in the Insta360 app on Android devices a recycle bin? Can it retrieve deleted files?

No, the "Retrieve Historical Files" feature is not a recycle bin, so it cannot help with recovering deleted files. This feature allows you to transfer files from previous versions of the Insta360 app (such as media from the ONE X app or the ONE app) into the Insta360 app using the file path.

2. If I "Download" a file from the camera in the Insta360 app, then change phones or reinstall the app on the old phone, will the file still be there?

No, the file will not be retained. When you tap "Download" in the Insta360 app, the file is only stored in the local storage of the Insta360 app on that specific phone and will not be automatically saved to your phone's system album, nor is it synced to the Insta360 app on other devices. If you uninstall the Insta360 app from your phone, any files downloaded within the app will also be deleted. These files cannot be recovered after you reinstall the app.

3. How can I find the folder containing the original media file from the Insta360 app on an Android phone?

You can locate the folder by following this path on your phone:

Android > data > com.arashivision.insta360akiko > files > Insta360 "Camera Model" > galleryOriginal

If you cannot find your media file in this folder, it means the media was not successfully downloaded or has already been deleted. In this case, the media cannot be displayed or recovered in the Insta360 app.