Connecting
Q1 What to do if the camera can't be connected?
- 1. Please try to remove the phone case to check if the camera can not be connected.
- 2. Please check the indicator light, it should be steady green if everything is normal.
- 3. If the indicator light is normal but the device still can't connect, then the software is out of date.
- Solution: Go to [Settings] → [About] to see the version, and update to the newest one.
- 4. If the light is flashing red or is off, please unplug the camera or restart the phone, then try again.
- 5. If the provided solutions did not work, it could be any of these reasons:
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- 5.1 Some phones can't connect when the battery is low. Solution: Please recharge the phone first.
- 5.2 The phone type is not compatible. Solution: Click here to see the list of incompatible devices.
- 5.3 Some handheld devices such as OPPO etc., have the OTG function off by default, and automatically turns the function off when it is not in use for a period of time after turning on. Plugging in camera will not turn on the function at this time.Solutions (using OPPO as an example):Go to the phone's Settings -> Others -> Turn on OTG connection.
- 6. If the camera was once able to work well on your phone,but the LED light isn't working now after plugging in the phone because problems occur during the upgrading process.Please try to use the 'fix firmware' function.This function will help you upgrade the firmware version to the latest one.
- 7. If the camera still cannot be connected, please click here to
ask for help.
Q2 Does it require a WIFI connection when the camera attached to the smartphone?
There is no WIFI function on the camera.The App pops up automatically when the camera is attached to the smartphone.
Q3 Does camera support bluetooth?
Sorry, but temporarily it supports neither WIFI nor bluetooth.
Q4 What connection does camera support?
Micro USB/USB Type-C connection for data transmission between camera and the smartphone.The device also can be used as a camera when connected to a computer using a USB adapter.
Q5 No connection in the App after camera attached to the smartphone, while the blue light is on?
It indicates that the camera is powered on but not be recognized. Please check if you have updated the firmware for the camera and App on smartphone to the newest version.
Please click here to contact us for further support.
