Ace Series: Corrupted Media Files

Ace Series: Corrupted Media Files

Applicable Models: Ace, Ace Pro, and Ace Pro 2

If you are unable to open media files in the Insta360 app or Insta360 Studio or the message "File Corrupted" appears, you can repair the files by yourself with our repair tool "Insta360 File Repair" or contact the Customer Support for assistance from our engineers.

Scenario 1: Corrupted video files

Self-Service repair using Insta360 File Repair tool

Please visit Insta360 Downloads to download Insta360 File Repair and perform the self-service repair operations.

Please refer to Insta360 File Repair Help Documentation.

Please note:

• Do not move the file or disconnect the power supply during the repair process.
• Successful repair depends on the extent of file corruption, so we cannot guarantee 100% success in recovering your file.
• Even if the video is recovered, information such as gyroscope data or audio may not be restored.

Scenario 2: Corrupted photo files or unsuccessful self-service video repair

If your photo files are corrupted, cannot be previewed, or if the video files still cannot be opened after self-service repair, please contact Insta360 Customer Support for assistance.