Ace Series: Camera Lens is Scratched, Scuffed, or Damaged

Ace Series: Camera Lens is Scratched, Scuffed, or Damaged

Applicable Models: Ace, Ace Pro, and Ace Pro 2

Scenario 1: Minor marks

Prepare a soft tissue, lens cloth, or cotton swab. Dampen it with a small amount of alcohol and gently wipe the lens surface to see if the marks can be removed.

Scenario 2: Obvious marks

If the camera lens shows clear signs of impact from being dropped or knocked, please follow the instructions below to apply for mail-in repair service.

If the issue persists, we recommend you apply for Insta360 Repair Service for professional diagnostics.