Ace Series: Camera Activation Failure / Abnormalities
Ace Series: Camera Activation Failure / Abnormalities
Applicable Models: Ace, Ace Pro, and Ace Pro 2
Solution
- Update firmware
Open the Insta360 app and connect to the camera. Check if the firmware is the latest version. If not, follow the instructions to complete the update.
Please refer to: Ace Series: How to Connect Camera to the Insta360 App and Ace Series: Check and Update Firmware Version
- Check network
Disable the VPN function on your phone and ensure that mobile data is turned on.
- Configure permissions
- Basic permissions: Enable GPS and Bluetooth permissions for the Insta360 app.
- Network permissions:
- Android: Go to your phone's Settings and disable "WLAN+" and "Auto switch to mobile data" features.
- iOS: Go to your phone's Settings and enable "Local Network" permission for the Insta360 app.
- Reconnect the camera to the Insta360 app.
If you are still unable to activate the camera normally after trying the steps above, please contact Insta360 Customer Support for assistance.
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