Activation

Q1 What if I am unable to activate Ace Pro 2?

Please confirm that your mobile device has a Wi-Fi or mobile data connection. If you cannot activate Ace Pro 2 after multiple tries, please take a screenshot of the error message and contact the Insta360 customer support team for further assistance.

Q2 What if I can't activate Ace Pro 2 because my location differs from the purchase region?

If you are trying to activate your camera in a different region than where you purchased it, please get in touch with the Insta360 customer support team with your Ace Pro 2 serial number and proof of purchase for assistance.