Ace Series: Black Screen

Ace Series: Black Screen

Applicable Models: Ace, Ace Pro, and Ace Pro 2

Scenario 1: Black screen when powering on

• Indicator light on

Press and hold the camera power button for 5 seconds to force a shutdown, then press and hold the power button for 5 seconds to turn it back on. Check if the issue is resolved.

• Indicator light off

Please refer to: Ace Series: Camera Won't Power On

Scenario 2: Black screen during use

Please refer to: Ace Series: Camera Crashes or Becomes Unresponsive During Use

If the black screen issue persists after trying the solutions above, we recommend you apply for Insta360 Repair Service for professional diagnostics.